Portland, Oregon—
“What if tow operators (and drivers) were licensed to improve consumer protection? Why not ban commissions as a form of compensation for tow truck drivers?....”
In today’s newspaper (December 30, 2008), The Oregonian poses these questions, offered by reader Kevin Johnson of NE Portland.
Read and comment here:
http://blog.oregonlive.com/myoregon/2008/12/license_tow_truck_operators_ba.html
My comment on Mr. Johnson’s suggestions were:
The predatory patrol towing practices of certain Oregon towers (notoriously, Sergeant's and Retriever Towing) were dealt with in broad strokes by the 2007 legislature.
Senate Bills 116 and 431 were passed unanimously by both the House and Senate, indicating the strong public sentiment for towing reforms.
These bills empower the Attorney General and local governments to regulate involuntary towing, INCLUDING THE PRICE THEREOF, but little action has been taken to enforce the new laws.
The business model these predators employ is the basis for most of the towing abuses, but it is important to note that the property owners are complicit, by authorizing towers to delegate decision-making to drivers working on commission.
As State Senator Avel Gordly's Chief of Staff, I led the workgroup that drafted her Senate Bill 431.
It is important to note that 100% of the complaints that Senator Gordly's office received were related to patrol towing, and not to other towing activities, and that all of these incidents drew in police resources, resulting in public expense.
Towed or not, all Oregon citizens have a stake in this issue. Your taxes pay for this extra burden on police time and resources.
Mr. Johnson's suggestions are right on point. There is still work for the 2009 legislature to do regarding towing.
Senator Gordly strongly supports legislation that would mirror California's ban on predatory patrol towing, requiring the property owner to be present at the time of the tow and sign the invoice.
That action would end the majority of towing abuses in a stroke.
Contact your legislator(s) and request that action be taken. You would be surprised at how many will be happy you called.
--Sean Cruz
Contact your legislators here, both House and Senate:
www.leg.state.or.us
File towing complaints with the Attorney General’s Office here:
http://www.doj.state.or.us/finfraud/towing.shtml
==========================
On predators towing vehicles displaying disability placards:
The commission-based compensation system towing predators use is the root of the evil, the sole motivating force behind Retriever and Sergeants drivers towing vehicles belonging to persons with disabilities, often stranding people in wheelchairs.
They do this far, far too frequently…every chance they get, actually….
Most of these tows would have never taken place without property owners agreeing to defer on-the-spot decision-making to drivers working on commission.
Patrol towing companies in Oregon provide their “services” to the property owners for free in exchange for the right to tow at their drivers’ discretion.
Both property owners and patrol towers take it for granted that towing disagreements would involve police and other public resources at taxpayer expense.
The 2009 Oregon legislature needs to address the particular issue of vehicles displaying disability placards, providing an alternative to towing the vehicle away, and a policy of returning towed vehicles to their owners.
Adopting California’s standard, requiring property owners to be present at the time of the tow and sign the invoice, would go far in eliminating these issues.
====================
Sean Cruz writes:
Blogolitical Sean, political commentary here:
www.blogoliticalsean.blogspot.com
Aaron’s Law, regarding child abduction prevention and resolution here:
www.aaronslaw.blogspot.com
Jim Pepper House, dedicated to the legacy of the late, great Jim Pepper here:
www.jimpepperhouse.blogspot.com
Portland’s #1 Predatory Towing Horror Story, regarding predatory patrol towing practices here:
www.patroltowing.blogspot.com
Chicano Hero Cesar Chavez, dedicated to the Mexican-American giant.
http://chicanoherocesarchavez.blogspot.com/
Tuesday, December 30, 2008
Sunday, December 14, 2008
Sergeant's towing scam targeted wheelchair users, vehicles with legal disability placards
By Sean Cruz
Portland, Oregon--With all of the well-deserved attention Retriever Towing and its owner, Gary Coe, is getting these days, it is probably easy to overlook Oregon’s other patrol towing predators, and the fact that it is the business model itself that creates the problems experienced by so many Oregonians.
It is worth noting that patrol towing has been banned in many other states. In California, for example, with some common-sense exceptions, the property owner must be present at the time of the tow and sign the invoice. Not complicated at all.
This basic change in Oregon towing policy would eliminate the vast majority of towing-related issues in the state at a stroke, and free up a mountain of police time and resources.
It is reasonably safe to assert that every predatory towing incident in Oregon results in an expenditure of taxpayer funds, that the police get pulled into it....
Retriever has towed my vehicle out of my own driveway three times, breaking the transmission in the process. Sergeant’s later added a fourth incident, towing my van, broken transmission and all, right out of my own driveway. You can bet I called the police!
These tows occurred as a result of the towers’ contracts with Hacienda CDC, owner of the small parking lot adjacent to my home.
Note that it is not the towers that pay for these police services, nor is it the owners of the properties they patrol. These costs are born by you, Oregon taxpayer, and it is a fundamental part of the predatory patrol towers’ business model.
You have to ask yourself if you want your hard-earned tax money spent this way.
Oregon’s chief predatory patrollers, Retriever and Sergeant’s, hire and employ a platoon of thugs, arm them with tow trucks specially designed to grab and go in seconds, and pay them on a commission basis to skulk about in the dark.
It sounds like the scenario for a video game to me: Tow-Jacker!...Devil with a Hook!...Your car or your life!....
You can bet that Retriever's and Sergeant's commission schedules are designed inducements for ratcheting up the aggression quotient. Their attitude towards the public is that they are "stealing parking" and should be treated as any other kinds of thieves. Does this surprise you...?
These drivers function as the patrollers' sales agents as much as anything else they do; the towers receive no income from the property owners; the towing invoices are more like orders, with the salesmen empowered to write their own....
On the other side of the deal, Sergeant’s and Retriever’s contracts with property owners allow them to delegate on-the-spot towing authority to the aforementioned commission-paid thugs; thugs whose job is to find people "stealing" parking.
The conflict of interest is built into the business model, and that also needs to change.
Senator Gordly’s Senate Bill 431 and the Attorney General’s Senate Bill 116, both passed in 2007 on unanimous votes, give the state and local governments broad authority to regulate involuntary towing, but those new laws have yet to be implemented to any appreciable degree.
For more than a year, Sergeant’s Towing ran an illegal towing scam on public property in front of the former McCall’s Restaurant at Waterfront Park.
The notorious predatory patrol towing company heisted vehicles from the City-owned parking lot with no contract or authority from the City of Portland to do so.
The City of Portland determined in September that a Portland man, whose wheelchair-enabled van was towed from the McCalls lot by a Sergeant’s towing varlet, will at long last get his money back and just his money back.
Nothing for the inconvenience, the frustration, the time lost, the insulting attitude of Sergeant’s Towing, nothing for the real out-of-pocket expense that this company cost an innocent person…just the money that they had no legal right to at any point in the story….
Sergeant’s driver took the vehicle knowing he was leaving someone in a wheelchair without his vehicle! This is the kind of commission-driven thinking that characterizes the businesses burden on the public.
What is so singularly egregious about this particular towing scam is that it targeted people in wheelchairs!
The McCall’s lot contains several spaces reserved for vehicles marked with disabled placards, and a small forest of Sergeant’s signs that appear to be posted deliberately to confuse the public.
Some of the Sergeant’s signs posted throughout the lot state that a disability placard AND a McCall’s Restaurant permit must both be visible on the vehicle.
But McCall’s Restaurant had been closed for more than a year! There WERE no permits and there ARE no McCall’s Restaurant permits!
This predatory patrol towing victim parked in the lot on a Sunday afternoon intending to take a brisk wheel around the park. He parked his van in a space where the sign states that both the disability placard AND a McCall’s permit must be displayed.
But McCall’s was an empty building! It was a Sunday! He’s been in a wheelchair for more than 15 years! The placard is there! The van has a wheelchair lift! Towed anyway! And the attitude from Sergeant’s that followed!
The reason that none of these facts were a deterrent to the tow driver was because he was hooking up precisely the sort of “customer” the scam is designed to snare!
Sergeant’s commission-paid thugs patrolled McCall’s 24-7, placard or not, pure gravy to them.
Sergeant’s had no contract or authority to post its signs or tow vehicles from that parking lot.
Sergeant’s sent the towing victim a nasty letter in response to his complaint, stating that he should have called them on that Sunday afternoon to obtain a McCall’s permit, if he didn’t want to get his van towed….
There was no signage on the property that described how to get a McCall’s permit which, again, did not exist…..
This is a measure of the arrogance one finds rampant among patrol towers.
Anyone whose vehicle was towed from McCall’s in the past year or so should contact the City about getting your money back.
One wonders where else they are pulling these scams….
Many thanks to Tim Barrett for bulldogging this case to a successful conclusion.
Oregonians (and visitors to the state) owe a debt of gratitude to Mr. Barrett for providing Senator Gordly’s office with his research on patrol towing in other states prior to the 2007 Legislative Session.
That information, which included the 9th U.S. Circuit Court’s ruling upholding California’s ban on patrol towing, gave us the legal foundation for Senate Bill 431 and Senate Bill 116. Both bills passed on unanimous votes.
The Circuit’s Court’s language is now embodied in Oregon Statute as Section 1 of Senate Bill 116 (2007).
As you can see, there remains some legislative work yet to be done regarding predatory patrol towing.
That work obviously needs to address the issue of towing vehicles that display disability placards, on both state and local levels.
It is completely unreasonable to require persons with disabilities to have to travel to the predators’ lots to recover their vehicles.
Oregon’s public policy needs to be clarified, set and enforced regarding vehicles bearing disability placards. This is a local issue only to the extent that the state fails to act.
This policy must at minimum accomplish two things: 1. Provide an alternative to towing the vehicle away in the first place (which should include a quick phone call to the property owner); and, 2. In the event of actual towing, facilitate the speedy, efficient return of the vehicle to its owner.
The simple solution to this problem is to require the property owner or manager to be present at the time of the tow and sign the invoice.
That is how it is done in other states; this is not rocket science….
Not one of the tows that have made the news recently, and most of those that did not, would have happened if the conflict-of-interest issue in the business model was dealt with.
Photos of the McCall’s parking lot taken the day after the wheelchair-enabled van was towed are here:
http://blogoliticalsean.blogspot.com/2008/09/urgent-portland-predatory-towing-alert.html
Portland, Oregon--With all of the well-deserved attention Retriever Towing and its owner, Gary Coe, is getting these days, it is probably easy to overlook Oregon’s other patrol towing predators, and the fact that it is the business model itself that creates the problems experienced by so many Oregonians.
It is worth noting that patrol towing has been banned in many other states. In California, for example, with some common-sense exceptions, the property owner must be present at the time of the tow and sign the invoice. Not complicated at all.
This basic change in Oregon towing policy would eliminate the vast majority of towing-related issues in the state at a stroke, and free up a mountain of police time and resources.
It is reasonably safe to assert that every predatory towing incident in Oregon results in an expenditure of taxpayer funds, that the police get pulled into it....
Retriever has towed my vehicle out of my own driveway three times, breaking the transmission in the process. Sergeant’s later added a fourth incident, towing my van, broken transmission and all, right out of my own driveway. You can bet I called the police!
These tows occurred as a result of the towers’ contracts with Hacienda CDC, owner of the small parking lot adjacent to my home.
Note that it is not the towers that pay for these police services, nor is it the owners of the properties they patrol. These costs are born by you, Oregon taxpayer, and it is a fundamental part of the predatory patrol towers’ business model.
You have to ask yourself if you want your hard-earned tax money spent this way.
Oregon’s chief predatory patrollers, Retriever and Sergeant’s, hire and employ a platoon of thugs, arm them with tow trucks specially designed to grab and go in seconds, and pay them on a commission basis to skulk about in the dark.
It sounds like the scenario for a video game to me: Tow-Jacker!...Devil with a Hook!...Your car or your life!....
You can bet that Retriever's and Sergeant's commission schedules are designed inducements for ratcheting up the aggression quotient. Their attitude towards the public is that they are "stealing parking" and should be treated as any other kinds of thieves. Does this surprise you...?
These drivers function as the patrollers' sales agents as much as anything else they do; the towers receive no income from the property owners; the towing invoices are more like orders, with the salesmen empowered to write their own....
On the other side of the deal, Sergeant’s and Retriever’s contracts with property owners allow them to delegate on-the-spot towing authority to the aforementioned commission-paid thugs; thugs whose job is to find people "stealing" parking.
The conflict of interest is built into the business model, and that also needs to change.
Senator Gordly’s Senate Bill 431 and the Attorney General’s Senate Bill 116, both passed in 2007 on unanimous votes, give the state and local governments broad authority to regulate involuntary towing, but those new laws have yet to be implemented to any appreciable degree.
For more than a year, Sergeant’s Towing ran an illegal towing scam on public property in front of the former McCall’s Restaurant at Waterfront Park.
The notorious predatory patrol towing company heisted vehicles from the City-owned parking lot with no contract or authority from the City of Portland to do so.
The City of Portland determined in September that a Portland man, whose wheelchair-enabled van was towed from the McCalls lot by a Sergeant’s towing varlet, will at long last get his money back and just his money back.
Nothing for the inconvenience, the frustration, the time lost, the insulting attitude of Sergeant’s Towing, nothing for the real out-of-pocket expense that this company cost an innocent person…just the money that they had no legal right to at any point in the story….
Sergeant’s driver took the vehicle knowing he was leaving someone in a wheelchair without his vehicle! This is the kind of commission-driven thinking that characterizes the businesses burden on the public.
What is so singularly egregious about this particular towing scam is that it targeted people in wheelchairs!
The McCall’s lot contains several spaces reserved for vehicles marked with disabled placards, and a small forest of Sergeant’s signs that appear to be posted deliberately to confuse the public.
Some of the Sergeant’s signs posted throughout the lot state that a disability placard AND a McCall’s Restaurant permit must both be visible on the vehicle.
But McCall’s Restaurant had been closed for more than a year! There WERE no permits and there ARE no McCall’s Restaurant permits!
This predatory patrol towing victim parked in the lot on a Sunday afternoon intending to take a brisk wheel around the park. He parked his van in a space where the sign states that both the disability placard AND a McCall’s permit must be displayed.
But McCall’s was an empty building! It was a Sunday! He’s been in a wheelchair for more than 15 years! The placard is there! The van has a wheelchair lift! Towed anyway! And the attitude from Sergeant’s that followed!
The reason that none of these facts were a deterrent to the tow driver was because he was hooking up precisely the sort of “customer” the scam is designed to snare!
Sergeant’s commission-paid thugs patrolled McCall’s 24-7, placard or not, pure gravy to them.
Sergeant’s had no contract or authority to post its signs or tow vehicles from that parking lot.
Sergeant’s sent the towing victim a nasty letter in response to his complaint, stating that he should have called them on that Sunday afternoon to obtain a McCall’s permit, if he didn’t want to get his van towed….
There was no signage on the property that described how to get a McCall’s permit which, again, did not exist…..
This is a measure of the arrogance one finds rampant among patrol towers.
Anyone whose vehicle was towed from McCall’s in the past year or so should contact the City about getting your money back.
One wonders where else they are pulling these scams….
Many thanks to Tim Barrett for bulldogging this case to a successful conclusion.
Oregonians (and visitors to the state) owe a debt of gratitude to Mr. Barrett for providing Senator Gordly’s office with his research on patrol towing in other states prior to the 2007 Legislative Session.
That information, which included the 9th U.S. Circuit Court’s ruling upholding California’s ban on patrol towing, gave us the legal foundation for Senate Bill 431 and Senate Bill 116. Both bills passed on unanimous votes.
The Circuit’s Court’s language is now embodied in Oregon Statute as Section 1 of Senate Bill 116 (2007).
As you can see, there remains some legislative work yet to be done regarding predatory patrol towing.
That work obviously needs to address the issue of towing vehicles that display disability placards, on both state and local levels.
It is completely unreasonable to require persons with disabilities to have to travel to the predators’ lots to recover their vehicles.
Oregon’s public policy needs to be clarified, set and enforced regarding vehicles bearing disability placards. This is a local issue only to the extent that the state fails to act.
This policy must at minimum accomplish two things: 1. Provide an alternative to towing the vehicle away in the first place (which should include a quick phone call to the property owner); and, 2. In the event of actual towing, facilitate the speedy, efficient return of the vehicle to its owner.
The simple solution to this problem is to require the property owner or manager to be present at the time of the tow and sign the invoice.
That is how it is done in other states; this is not rocket science….
Not one of the tows that have made the news recently, and most of those that did not, would have happened if the conflict-of-interest issue in the business model was dealt with.
Photos of the McCall’s parking lot taken the day after the wheelchair-enabled van was towed are here:
http://blogoliticalsean.blogspot.com/2008/09/urgent-portland-predatory-towing-alert.html
Wednesday, December 10, 2008
Retriever tow truck set on fire, domestic violence victim stiffed, insulted by Gary Coe
Portland, Oregon--
A Retriever Towing driver re-victimized an injured woman in an emergency situation, as reported in the Oregonian here:
http://www.oregonlive.com/news/index.ssf/2008/12/wilsonville_assault_victim_mad.html
KATU-TV television news coverage of the incident showed Retriever's owner, Gary Coe, alleging that the victim "smelled of alcohol and had no business driving a car", according to the report.
The link to the story is here: http://www.katu.com/news/35896334.html
Coe was not present at the scene and had no basis to make such a judgement, which was NOT echoed by the police officers who actually were there.
Such is the character of the man in charge of Oregon's largest predatory towing empire....
The Oregonian's Maxine Bernstein’s recently described how another Retriever patrol towing incident escalated rapidly to include an angry crowd, an attempt to set fire to the tow truck, and the vehicle owner under arrest:
http://www.oregonlive.com/news/index.ssf/2008/09/woman_accused_of_torching_a_to.html
KATU also reported on a case where a driver for Sergeant's tow-jacked the car of a woman in labor, here: http://www.katu.com/news/local/33599024.html
These incidents underscore the point that patrol towing is hazardous to the health of the general public, the legal foundation for California’s ban on the practice.
Oregon is the only state on the west coast that allows patrol towing.
The 2007 Oregon Legislature, under the leadership of Senator Avel Gordly, imposed regulations on patrol towing that have yet to be fully implemented, particularly by local governments.
The towing bills passed that year were Senate Bill 116 and Senate Bill 431.
I led the SB 431 workgroup, which focused on private property impounds, to deal with situations such as these, and participated in the SB 116 workgroup, which addressed the broad scope of towing in the state of Oregon.
Prior to the passage of these bills, towing practices in Oregon were largely unregulated, with state and local jurisdictions having little explicit authority to put a dent in abusive and predatory towing.
SB 116 laid out the public policy goal: “(a) Statutes that assist members of the public in avoiding involuntary loss of use of motor vehicles and in expediting recovery of motor vehicles and the personal property in the motor vehicles promote the safety and welfare of members of the public.”
SB 116 establishes the authority of the Oregon Attorney General to receive complaints and to adopt and implement rules to promote the safety and welfare of members of the public. This legislation classifies many abusive towing practices under Oregon's Unfair Trade Practices statutes, which greatly increases the State's power to put the hammer down....
SB 116 also establishes the authority of local governments to regulate patrol towing within their respective jurisdictions, but none seem to have taken any action since the legislation was enacted.
SB 431 addresses private property impounds or patrol towing, the cause of the vast majority of towing complaints.
The legislation also gave state and local governments the authority to regulate the prices towers may charge for heisting your vehicle, but there has been little, if any, action taken.
This is where a conflict of interest exists within municipal governments: as much as they may dislike the practice, they need the revenue generated by patrol towing operations to fund city and county services.
Placing a cap on the amount of ransom a tower can charge the victim for release of the victim’s vehicle is an obvious next step, but no elected official has stepped up to take that one on: the pushback will come not only from the towing companies, the heaviest political pressure will come from the commercial interests that authorize the patrol towing practices on their properties.
The property owners pay nothing for the patrol towing “services”, and they want to keep it that way.
The tow company owners pay their drivers on bonus or commission schedules, which explains the drivers’ motivation for aggressive behavior and need for speed.
Some of these drivers carry weapons.
As the patrol towers’ costs increase, they will increase their ransom demands at points of contact with the public.
In both cases, the driver verbally demanded approximately $150-180 in cash for release of the vehicle.
How likely is the average apartment dweller to have that much cash on hand without prior notice?
Some are more likely to have a handgun, a rifle or a shotgun at home than a wallet full of cash.
A section of Senate Bill 116 explicitly requires tow truck drivers to provide their prospective victims with a printed rate sheet so that there is no confusion about the amount of ransom demanded. Failure to do so is an unfair trade practice under the new law, and it is highly important that the public contacts Oregon's Attorney General whenever these incidents occur.
Believe me, there are lawyers in the AG's office who really want to take the predators on a perp walk.
Other states and the 9th U.S. Court of Appeals have recognized the broad range of hazards to the general public and to the drivers themselves that patrol towing creates. Oregon has yet to step up and resolve the main issues.
The towers’ fee demands are often confiscatory in effect. Loss of vehicle is a penalty far beyond what is just for the “offense” that may or may not have been committed by the vehicle owner.
The patrol towers are hired to do one thing: remove a vehicle from the property.
If you are present at the scene, then you can remove the vehicle yourself. No need for a tow truck.
But that leaves the driver with an investment of time and emotion, and no money forthcoming from his employer, so he must get what he can from you, the vehicle owner.
California’s ban on predatory patrol towing is simple and straightforward, requiring the property owner to be present at the time of the tow and to sign the authorization form.
Commercial property interests and the patrol towers, led by the owners of Retreiver and Sergeant’s Towing, were able to prevent the inclusion of this language in the 2007 legislation, over Senator Gordly’s objections.
This is the most important towing reform legislative work yet to be completed, but I am unaware of any legislative office that is working on the issue (Senator Gordly is retiring prior to the 2009 session).
Here are some important links regarding patrol towing:
Link to description of key towing bills (“Towing reform bills moving”):
http://www.leg.state.or.us/gordly/newsletter_042007.htm
Link to Senate Bill 116 (2007):
http://www.leg.state.or.us/07reg/measpdf/sb0100.dir/sb0116.en.pdf
Link to Senate Bill 431 (2007):
http://www.leg.state.or.us/07reg/measpdf/sb0400.dir/sb0431.en.pdf
Link to Blogolitical Sean:
http://www.blogoliticalsean.blogspot.com/
A Retriever Towing driver re-victimized an injured woman in an emergency situation, as reported in the Oregonian here:
http://www.oregonlive.com/news/index.ssf/2008/12/wilsonville_assault_victim_mad.html
KATU-TV television news coverage of the incident showed Retriever's owner, Gary Coe, alleging that the victim "smelled of alcohol and had no business driving a car", according to the report.
The link to the story is here: http://www.katu.com/news/35896334.html
Coe was not present at the scene and had no basis to make such a judgement, which was NOT echoed by the police officers who actually were there.
Such is the character of the man in charge of Oregon's largest predatory towing empire....
The Oregonian's Maxine Bernstein’s recently described how another Retriever patrol towing incident escalated rapidly to include an angry crowd, an attempt to set fire to the tow truck, and the vehicle owner under arrest:
http://www.oregonlive.com/news/index.ssf/2008/09/woman_accused_of_torching_a_to.html
KATU also reported on a case where a driver for Sergeant's tow-jacked the car of a woman in labor, here: http://www.katu.com/news/local/33599024.html
These incidents underscore the point that patrol towing is hazardous to the health of the general public, the legal foundation for California’s ban on the practice.
Oregon is the only state on the west coast that allows patrol towing.
The 2007 Oregon Legislature, under the leadership of Senator Avel Gordly, imposed regulations on patrol towing that have yet to be fully implemented, particularly by local governments.
The towing bills passed that year were Senate Bill 116 and Senate Bill 431.
I led the SB 431 workgroup, which focused on private property impounds, to deal with situations such as these, and participated in the SB 116 workgroup, which addressed the broad scope of towing in the state of Oregon.
Prior to the passage of these bills, towing practices in Oregon were largely unregulated, with state and local jurisdictions having little explicit authority to put a dent in abusive and predatory towing.
SB 116 laid out the public policy goal: “(a) Statutes that assist members of the public in avoiding involuntary loss of use of motor vehicles and in expediting recovery of motor vehicles and the personal property in the motor vehicles promote the safety and welfare of members of the public.”
SB 116 establishes the authority of the Oregon Attorney General to receive complaints and to adopt and implement rules to promote the safety and welfare of members of the public. This legislation classifies many abusive towing practices under Oregon's Unfair Trade Practices statutes, which greatly increases the State's power to put the hammer down....
SB 116 also establishes the authority of local governments to regulate patrol towing within their respective jurisdictions, but none seem to have taken any action since the legislation was enacted.
SB 431 addresses private property impounds or patrol towing, the cause of the vast majority of towing complaints.
The legislation also gave state and local governments the authority to regulate the prices towers may charge for heisting your vehicle, but there has been little, if any, action taken.
This is where a conflict of interest exists within municipal governments: as much as they may dislike the practice, they need the revenue generated by patrol towing operations to fund city and county services.
Placing a cap on the amount of ransom a tower can charge the victim for release of the victim’s vehicle is an obvious next step, but no elected official has stepped up to take that one on: the pushback will come not only from the towing companies, the heaviest political pressure will come from the commercial interests that authorize the patrol towing practices on their properties.
The property owners pay nothing for the patrol towing “services”, and they want to keep it that way.
The tow company owners pay their drivers on bonus or commission schedules, which explains the drivers’ motivation for aggressive behavior and need for speed.
Some of these drivers carry weapons.
As the patrol towers’ costs increase, they will increase their ransom demands at points of contact with the public.
In both cases, the driver verbally demanded approximately $150-180 in cash for release of the vehicle.
How likely is the average apartment dweller to have that much cash on hand without prior notice?
Some are more likely to have a handgun, a rifle or a shotgun at home than a wallet full of cash.
A section of Senate Bill 116 explicitly requires tow truck drivers to provide their prospective victims with a printed rate sheet so that there is no confusion about the amount of ransom demanded. Failure to do so is an unfair trade practice under the new law, and it is highly important that the public contacts Oregon's Attorney General whenever these incidents occur.
Believe me, there are lawyers in the AG's office who really want to take the predators on a perp walk.
Other states and the 9th U.S. Court of Appeals have recognized the broad range of hazards to the general public and to the drivers themselves that patrol towing creates. Oregon has yet to step up and resolve the main issues.
The towers’ fee demands are often confiscatory in effect. Loss of vehicle is a penalty far beyond what is just for the “offense” that may or may not have been committed by the vehicle owner.
The patrol towers are hired to do one thing: remove a vehicle from the property.
If you are present at the scene, then you can remove the vehicle yourself. No need for a tow truck.
But that leaves the driver with an investment of time and emotion, and no money forthcoming from his employer, so he must get what he can from you, the vehicle owner.
California’s ban on predatory patrol towing is simple and straightforward, requiring the property owner to be present at the time of the tow and to sign the authorization form.
Commercial property interests and the patrol towers, led by the owners of Retreiver and Sergeant’s Towing, were able to prevent the inclusion of this language in the 2007 legislation, over Senator Gordly’s objections.
This is the most important towing reform legislative work yet to be completed, but I am unaware of any legislative office that is working on the issue (Senator Gordly is retiring prior to the 2009 session).
Here are some important links regarding patrol towing:
Link to description of key towing bills (“Towing reform bills moving”):
http://www.leg.state.or.us/gordly/newsletter_042007.htm
Link to Senate Bill 116 (2007):
http://www.leg.state.or.us/07reg/measpdf/sb0100.dir/sb0116.en.pdf
Link to Senate Bill 431 (2007):
http://www.leg.state.or.us/07reg/measpdf/sb0400.dir/sb0431.en.pdf
Link to Blogolitical Sean:
http://www.blogoliticalsean.blogspot.com/
Tuesday, December 2, 2008
Anatomy of a Portland patrol towing empire
A Blogolitical Sean reader provided the following information in a comment on an earlier post, “Portland tow truck set on fire!”:
=====================
towmater said...
Let me give you a couple more things to think about.
These are all the companies owned by a Mr. Gary Coe:
(1) Private Parking Auditors: Patrols parking lots and writes tickets, calls for Retriever for the tows.
(2) Retriever Towing: tows cars for parking infractions, patrols parking lots and handles district 3 police calls. Has two impound lots and shares three of Speeds Supertow's four lots.
(3) Oregon Lien: Puts liens on the impounded cars so that they can be auctioned. They do this for both Speeds and Retriever within about a week of being impounded.
(4) Speeds Auction Yard: Sells the cars not picked up from auction. For both Speeds and Retriever. They also auction cars for just about every charity you could imagine, not for free though.
(5) Speeds Supertow: Normal Towing. You call they come get you. They also handle police calls for district 5 and 8. They charge more than any other tow in town and they give a 20% discount to dealerships and shops. The dealerships and shops in turn charge full price to the cars owner for the tow and make a nice profit for picking speeds.
(6) Fleet Sales West: Custom makes tow trucks and towing equipment. They're the only one in town, so everyone goes to them or has it brought from out of state. They're also called Golden West Towing in California.
(7) Speeds Auto Service: Does all the fleet maintenance for not only the tow trucks but all Gary's other companies and they'll turn a wrench for people off the street. They're also a car dealership for the nicer cars.
(8) Speeds Auto Body: Does all the body work for the fleet of tow trucks and anyone they bump into.
(9) Auto Adventure: Chops cars up for parts and sells those parts nation wide.
(10) Coe Consulting: Sells the secrets to Gary Coe's success in twelve easy steps.
(11) Cascade Coach Town Cars: Drives people around like a taxi but for a lot more.
(12) Pacific Executive Service town cars: Also does the expensive taxi service but mostly to the airport.
Gary has the American dream, a monopoly. He has his fingers in three police districts. No other tow company can claim that inside Portland. He has over fifty trucks (all new) and six impound yards total. Bigger than anyone else in the State of Oregon. Gary controls a lions share of the contracts with dealerships and shops through 20% discount/kick backs. Gary also has his own lobbyist in the Oregon Legislature and has been President of several towing organizations.
The Tow Truck Drivers are poor and manipulated. They make commission off the tow. So its in there best interest to tow a lot and bend the rules, speed, cut corners.
They have no Union, no medical benefits. Most will be hurt several times on the job and will only last a couple of years.
None of these drivers have certification or CDLs. Their training is in-house or if they're lucky a traveling trainer (NATA) will come through town and give them some wall paper. Nobody ever fails those schools and they’re hosted on company property.
All these driver's sign a non-disclosure when hired so they can never speak about the truth.
They Drive 12 to 14 hours a day and have 24 hour on call shifts which means they are on the road more than a driver with a CDL legally could be. Big Rigs are only allowed to drive for eleven hours and they have to keep a log. Many of these Tow trucks are as big as a semi truck too.
Yes, many of these driver's are rude. But under these conditions who wouldnt be. Everybody hates them including their boss, they get little sleep, sacrifice there families, make $30,000 a year for it and are constantly exposed to stress and confrontations.
I hope you'll take all this to heart. I know it might not be printed do to libel concerns, but if you investigate it at all you'll see it's all fact. Thank You.
===============
Thanks to Towmater for providing this information.
=====================
towmater said...
Let me give you a couple more things to think about.
These are all the companies owned by a Mr. Gary Coe:
(1) Private Parking Auditors: Patrols parking lots and writes tickets, calls for Retriever for the tows.
(2) Retriever Towing: tows cars for parking infractions, patrols parking lots and handles district 3 police calls. Has two impound lots and shares three of Speeds Supertow's four lots.
(3) Oregon Lien: Puts liens on the impounded cars so that they can be auctioned. They do this for both Speeds and Retriever within about a week of being impounded.
(4) Speeds Auction Yard: Sells the cars not picked up from auction. For both Speeds and Retriever. They also auction cars for just about every charity you could imagine, not for free though.
(5) Speeds Supertow: Normal Towing. You call they come get you. They also handle police calls for district 5 and 8. They charge more than any other tow in town and they give a 20% discount to dealerships and shops. The dealerships and shops in turn charge full price to the cars owner for the tow and make a nice profit for picking speeds.
(6) Fleet Sales West: Custom makes tow trucks and towing equipment. They're the only one in town, so everyone goes to them or has it brought from out of state. They're also called Golden West Towing in California.
(7) Speeds Auto Service: Does all the fleet maintenance for not only the tow trucks but all Gary's other companies and they'll turn a wrench for people off the street. They're also a car dealership for the nicer cars.
(8) Speeds Auto Body: Does all the body work for the fleet of tow trucks and anyone they bump into.
(9) Auto Adventure: Chops cars up for parts and sells those parts nation wide.
(10) Coe Consulting: Sells the secrets to Gary Coe's success in twelve easy steps.
(11) Cascade Coach Town Cars: Drives people around like a taxi but for a lot more.
(12) Pacific Executive Service town cars: Also does the expensive taxi service but mostly to the airport.
Gary has the American dream, a monopoly. He has his fingers in three police districts. No other tow company can claim that inside Portland. He has over fifty trucks (all new) and six impound yards total. Bigger than anyone else in the State of Oregon. Gary controls a lions share of the contracts with dealerships and shops through 20% discount/kick backs. Gary also has his own lobbyist in the Oregon Legislature and has been President of several towing organizations.
The Tow Truck Drivers are poor and manipulated. They make commission off the tow. So its in there best interest to tow a lot and bend the rules, speed, cut corners.
They have no Union, no medical benefits. Most will be hurt several times on the job and will only last a couple of years.
None of these drivers have certification or CDLs. Their training is in-house or if they're lucky a traveling trainer (NATA) will come through town and give them some wall paper. Nobody ever fails those schools and they’re hosted on company property.
All these driver's sign a non-disclosure when hired so they can never speak about the truth.
They Drive 12 to 14 hours a day and have 24 hour on call shifts which means they are on the road more than a driver with a CDL legally could be. Big Rigs are only allowed to drive for eleven hours and they have to keep a log. Many of these Tow trucks are as big as a semi truck too.
Yes, many of these driver's are rude. But under these conditions who wouldnt be. Everybody hates them including their boss, they get little sleep, sacrifice there families, make $30,000 a year for it and are constantly exposed to stress and confrontations.
I hope you'll take all this to heart. I know it might not be printed do to libel concerns, but if you investigate it at all you'll see it's all fact. Thank You.
===============
Thanks to Towmater for providing this information.
Thursday, May 8, 2008
Hacienda CDC uses public funds, creates private towaway zone on public property
Based in NE Portland in the Cully neighborhood, Hacienda Community Development Corporation has provided services to low-income and immigrant populations for years, but under its current leadership has taken a bizarre turn where Predatory Towing and affordable housing and community building intersect.
No apartment landlord in NE Portland is responsible for more towed vehicles than Hacienda, allowing commission-paid tow truck drivers employed by Retriever and Sergeant's to jack-at-will among the tenants of Hacienda's publicly-funded apartment properties.
In 2006 alone, Hacienda CDC's Cully neighborhood apartments generated 155 tows for Retreiver and Sergeants, more than all of the other apartment complexes in the area added together.
Meanwhile, Hacienda relocated its staff offices to 5140 NE 42nd Street, where--with Bertha Ferran's juice as Chair of Hacienda's Board and as a member of the Portland Development Commission's Board of Directors--Hacienda solved a parking shortage by claiming a section of public sidewalk as its own private parking area.
They posted signs along the sidewalk stating "Hacienda parking only--Violators will be towed," and claimed the entire section of public right of way for their own.
The signs Hacienda posted are illegal, and no one can be lawfully towed from there.
These signs exist merely to deter the public and the neighbors from parking there, and Hacienda staff and board members surely realize this. No landlord in NE Portland is deeper into towing than Hacienda, after all.
The other thing about these phony Hacienda towaway zone signs is the fact that they provide no information about who has your car if you were to be towed. There is no one to call but the police--and that means your tax dollars at work, baby.
To sum up: Hacienda CDC is the patrol towers' number one cash cow in the NE Cully neighborhood. Hacienda CDC contracts with Retriever and Sergeant's for that business.
But where Hacienda CDC offices on NE 42nd street, where their business and residential neighbors have to live with what parking is available, Hacienda CDC claims public property for its own and has custom-made signs proclaim it so.
So why didn't Hacienda contract with either of its towing predators to keep its NE 42nd sidewalk clear?
You'll have to ask Bertha Ferran and the Hacienda staff about that one.
Here's an excerpt from the Hacienda CDC website:
"Hacienda’s mission work in Oregon takes place at the dynamic interplay of collaboration, imagination, generosity and resourcefulness with our partners at the federal, state, city and private sectors. Together we boast an impressive list of accomplishments, including the development of over 325 units of affordable housing serving over 1,200 predominantly Latino residents in northeast Portland; the start up of a community-based credit union; the development of a primary healthcare clinic serving the un/under-insured; and three other community centers whereby a vast array of culturally-appropriate instruction and social services are provided daily."
NE Portland Towing Hotspot Alert #2
Villa de Mariposas (Butterflies)
5020 and 5205 NE Killingsworth
71 units
Serves "working families earning between 30 percent and 60 percent AMI"
Vehicles towed from Mariposas in 2006: 37
Tower: Sergeant's
These photos are of Mariposa South
No parking is permitted in front of the office even when it is closed
Why are tenants and visitors to Hacienda CDC's Cully Neighborhood Apartments in NE Portland so Parking-Stupid?
155 vehicles towed from these apartments in 2006 alone.
Directly across the street from here, in the notorious Town Plaza stripclubs, only 3 tows in the same period of time.
Despite the distraction of naked women, alcohol and whatever else goes on in those seedy dens of iniquity, people who park on the north side of NE Killingsworth score perfect 10s with every parking experience.
Yet, upon turning into Hacienda's properties on the south side of Killingsworth, people cannot figure out how to park successfully in front of their own homes.
Time after time, they need to be towed at their own expense, and they still don't learn.
There is enough red paint in Hacienda's parking lots, marking fire lanes and other prohibited areas, that you would think it would be visible from space.
It almost looks festive, like the circus is coming to town, except the tickets are reeeeeaaallly expensive.
In fact, if there ever is a contest in the City for the apartment site with the greatest investment in red paint, parking lot stripes, lettering painted on the asphalt and signage, this is where my money will be, oh yeah.
But I digress....
The issue is parking-stupidity, which leads to instant towability, which results in the transfer of hard-earned cash, which no one paying these bills can be happy about, and yet they cannot figure how to park once they enter Hacienda's lots.
I forgot to count how many legal parking spots for residents there are over there, when I was making my debut as a photojournalist on self-assignment.
I'll have to go back, count the legal slots, compare to the number of apartments, see what those numbers look like.
155 tows in 2006 alone. And they are still getting towed out of there, day after day. Why won't these people learn?
There could be a mysterious force field, undetectable, affects some people more than others maybe, makes them parking-stupid.
Or it could be a case of mass amnesia, somehow connected to Hacienda's properties (because it isn't happening like this anywhere else in the Cully neighborhood), that causes people to forget that their friend or their sister or their neighbor just had to shell out another $ 300 to get their own car back yesterday, and they can't remember that for the life of them and the next thing you know they're parking-stupid again themselves and four minutes later Sergeant's or Retriever's snagged their car and its on its way to the other side of town at five bucks a mile plus more other charges piled on then you get from a week's stay in the hospital.
And still they will not learn.
So Hacienda and Retriever and Sergeant's will continue to try to teach them the hard way. I wonder if they are betting 2007 will be over or under 155? I wonder who the King of Cully Towers is over there at Retriever?
Talk about a plum assignment for a tow truck driver working on commission, you can imagine the lucky driver saying "Sweet!" aloud every time he gets a shot at the Hacienda account.
"Yeah, baby! We're goin' to Baja again!"
The poor guy assigned to the strip clubs must have had to take a second job or starve to death.
Did you notice the disabled sign lying on its side in one of the pictures? I did, too. I've never seen one lying on its side like that before. Usually, they're bolted into the ground so people can read what the sign says without turning their heads sideways. Had to get a picture of that, might not ever see one lying on its side like that again.
And I loved the "We Care About Your Safety" sign, that says "NO skateboarding, bicycle riding, roller skating, roller blading, scooter riding." Had to shoot that, too.
What's there left for the kids to do? Join a gang? Somebody sure is. That's what the graffiti is all about.
If they want to do something about the gang breeding ground over there, you'd think they'd let the kids do what kids like to do--ride their bikes, their skateboards, their skates and blades--encourage that even, but Hacienda won't even let them ride their scooters.
No scooters?
How can a word that funny, as inherently funny as scooter, be a nuisance?
Gotta keep that asphalt clear.
Tow trucks need a little extra room to maneuver in those cramped, tiny Hacienda parking lots, and there is no greater nuisance to a man in the act of taking a car without the owner's permission than a bunch of kids, particularly poor, immigrant kids.
Well, next time I'm in the neighborhood I'm going to count parking spaces.
The parking-stupidity zone may be due to a mysterious force field, or it could be mass amnesia, but it would be smart to check the availability of actual parking in the properties and in the immediate neighborhood.
155 tows in 2006
Who wants to bet on the 2007 number?
Permit Parking Only--at Villa de Clara Vista
Park in certain areas in NE Portland and you are virtually certain to be towed.
Park just across the street and your vehicle becomes invisible to tow truck drivers--there is no other explanation.
Here are the properties in the NE Cully/Killingsworth area to beware of:
Villa de Clara Vista Apartments (including weekend mercado events)
Clara Vista Town Homes
Villa de Suenos Apartments
Jardines de la Paz Apartments
Clinica de Buena Salud (including mobile clinics)
Point West Credit Union
Villa de Mariposas (north)
Villa de Mariposas (south)
These properties are all owned by Hacienda Community Development Corporation (CDC), the largest apartment owner in the NE Cully Neighborhood, and the Heavyweight Champ of Towing.
Hacienda CDC authorized 155 tows in 2006 alone.
They are in a class all by themselves.
Here is where it appears to be safe to park in the vicinity of Hacienda’s properties:
Aero Manor Apartments (Handy Andy’s Towing)
The Town Plaza complex of strip clubs, including:
The Sugar Shack strip club (juice bar and dancers) (minors now welcome)
The Pink Marlin (strip bar and restaurant)
Video Visions (toys—movies—models—chantilly lace—peekaboo)
The Viewpoint strip club
These businesses and the Aero Manor all together accounted for just 6 tows in all of 2006.
It is a wonderment.
Retriever Towing patrols the Town Plaza parking area and shares the Hacienda CDC properties with Sergeants. Sergeants also patrols The Viewpoint, another low-down strip club a few blocks to the East on Killingsworth.
Now that you are acquainted with all of the players, here are the 2006 numbers:
Hacienda CDC Tows (Retriever and Sergeants): 155 vehicles towed
Aero Manor Apartments (Handy Andy’s): 1
Town Plaza assorted strip clubs (Retriever): 0
Video Vision adult shop (Retriever): 3
Viewpoint strip club (Retriever and Sergeants): 2
Here’s the secret: The safest place to park in the Cully neighborhood is at the strip clubs—and you don’t need no stinking parking passes!
Hacienda contracts with Retriever and Sergeants to patrol-tow its residential properties, but has a very different arrangement for its own staff and board of directors’ parking needs—no patrol towing there at all on 42nd Avenue.
Embedded among the Hacienda CDC properties, adjacent to the Villa de Clara Vista are the Aero Manor apartments, one of the ugliest places to live in America, also patrol-towed. The towing service provider here is Handy Andy’s Towing.
Here's what got me interested into looking deeper into the Cully Towing Horror Show, a flyer circulating in cyberspace:
(the flyer formatting went away)
Towed Vehicles
These vehicles were owned or operated by Multnomah County employees, Portland Police, Clinica de Buena Salud employees, School representatives and other providers, and were towed from the Villa de Clara Vista back parking lot by Retriever Towing Company, under contract to Hacienda Community Development Corporation:
Carla Radcliffe, M.D. Medical Doctor at La Clinica de Buena Salud towed on 4-27-01
10-2004 Mary Lou Kerns, Senior OA at La Clinica de Buena Salud towed in October of 2004
Parked in the Management Parking Lot with a Parking Permit attached to the dash board
7-05 Ruben Martinez almost had his vehicle towed in the month of July 2005 in the back parking lot. He was parked in the lot facing North of Villa de Suenas. The Tow truck was hooking it up to Ruben's car ready to tow but Ruben walked out in time.
2003 Raquel Aguillon, County employee, whose office is in the Ortiz center, car was towed.
6-14-05 Francisco Sanchez of NW Family Works, one of La Clinica de Buena Salud providers. He was providing services to youth kids as his vehicle was towed at Mariposas.
8-5-05 Christine Taylor with the Juntos program had her car towed during the Mercado. She was here to provide outreach to residents.
8-5-05 Ricardo Acuna's vehicle also towed during Mercado. Here to provide outreach to residents.
8-5-05 Jill Keeney an advocate for a blind man was here to get food from Mercado and her vehicle was towed. She was crying badly as she had no money in which to get her vehicle.
8-15-06 Joanne Buck, Community Health Nurse with Multnomah County, came unannounced to
visit a Somali family as she provides many periodic home visits and her vehicle was towed from the back parking lot of the Ortiz Center.
06 Portland Police Officer Jose Gonzalez had his personal vehicle towed from the back lot as he came to the Ortiz Center on police business.
8-8-06 John Li, an MPH Intern for the State of Oregon with acute and Communicable Disease Program Public Health Prevention was here to provide a presentation at one of the women’s groups. He saw his vehicle being towed from the window and made a mad dash out the door. His colleague Teresa Rios with the Health Department invited him to come speak to this group and she felt helpless as she had invited him to park here.
2-2-07 A new volunteer dentist with Northwest Medical Teams vehicle was towed from the back parking lot. She comes to volunteer a service to low income families who are in great need of dental work. She had her purse and coat in the vehicle when it was towed.
=====================
That's the end of the flyer. I don't know how long its been going around, but there it is. In Part 2, I'll publish the entire list of tows, so you can see for yourself.
What is it that makes people parking-stupid when they drive onto Hacienda properties, but makes their vehicles invisible when they park at the strip clubs across the street?
It looks like Retreiver and Sargeants towed everybody's cars except Hacienda's staff and board of directors' cars.
I'm starting to feel a little better about things now. Over the past two years since Hacienda's tow company trespassed on my property, stole my van and broke the transmission, since Hacienda's Board Chair Bertha Ferran and her sidekick Tonya Wolfersperger stonewalled me over the damage, I thought it was personal.
But now I see that these two treat everybody that way, too.
Did I mention how Bertha Ferran told me to either call the police or wait until two days until Monday regarding Retriever's theft of my vehicle, and that about three hours of that officer's time was paid for by your tax money?
End of Part 1
Part 2 Coming Soon
Park just across the street and your vehicle becomes invisible to tow truck drivers--there is no other explanation.
Here are the properties in the NE Cully/Killingsworth area to beware of:
Villa de Clara Vista Apartments (including weekend mercado events)
Clara Vista Town Homes
Villa de Suenos Apartments
Jardines de la Paz Apartments
Clinica de Buena Salud (including mobile clinics)
Point West Credit Union
Villa de Mariposas (north)
Villa de Mariposas (south)
These properties are all owned by Hacienda Community Development Corporation (CDC), the largest apartment owner in the NE Cully Neighborhood, and the Heavyweight Champ of Towing.
Hacienda CDC authorized 155 tows in 2006 alone.
They are in a class all by themselves.
Here is where it appears to be safe to park in the vicinity of Hacienda’s properties:
Aero Manor Apartments (Handy Andy’s Towing)
The Town Plaza complex of strip clubs, including:
The Sugar Shack strip club (juice bar and dancers) (minors now welcome)
The Pink Marlin (strip bar and restaurant)
Video Visions (toys—movies—models—chantilly lace—peekaboo)
The Viewpoint strip club
These businesses and the Aero Manor all together accounted for just 6 tows in all of 2006.
It is a wonderment.
Retriever Towing patrols the Town Plaza parking area and shares the Hacienda CDC properties with Sergeants. Sergeants also patrols The Viewpoint, another low-down strip club a few blocks to the East on Killingsworth.
Now that you are acquainted with all of the players, here are the 2006 numbers:
Hacienda CDC Tows (Retriever and Sergeants): 155 vehicles towed
Aero Manor Apartments (Handy Andy’s): 1
Town Plaza assorted strip clubs (Retriever): 0
Video Vision adult shop (Retriever): 3
Viewpoint strip club (Retriever and Sergeants): 2
Here’s the secret: The safest place to park in the Cully neighborhood is at the strip clubs—and you don’t need no stinking parking passes!
Hacienda contracts with Retriever and Sergeants to patrol-tow its residential properties, but has a very different arrangement for its own staff and board of directors’ parking needs—no patrol towing there at all on 42nd Avenue.
Embedded among the Hacienda CDC properties, adjacent to the Villa de Clara Vista are the Aero Manor apartments, one of the ugliest places to live in America, also patrol-towed. The towing service provider here is Handy Andy’s Towing.
Here's what got me interested into looking deeper into the Cully Towing Horror Show, a flyer circulating in cyberspace:
(the flyer formatting went away)
Towed Vehicles
These vehicles were owned or operated by Multnomah County employees, Portland Police, Clinica de Buena Salud employees, School representatives and other providers, and were towed from the Villa de Clara Vista back parking lot by Retriever Towing Company, under contract to Hacienda Community Development Corporation:
Carla Radcliffe, M.D. Medical Doctor at La Clinica de Buena Salud towed on 4-27-01
10-2004 Mary Lou Kerns, Senior OA at La Clinica de Buena Salud towed in October of 2004
Parked in the Management Parking Lot with a Parking Permit attached to the dash board
7-05 Ruben Martinez almost had his vehicle towed in the month of July 2005 in the back parking lot. He was parked in the lot facing North of Villa de Suenas. The Tow truck was hooking it up to Ruben's car ready to tow but Ruben walked out in time.
2003 Raquel Aguillon, County employee, whose office is in the Ortiz center, car was towed.
6-14-05 Francisco Sanchez of NW Family Works, one of La Clinica de Buena Salud providers. He was providing services to youth kids as his vehicle was towed at Mariposas.
8-5-05 Christine Taylor with the Juntos program had her car towed during the Mercado. She was here to provide outreach to residents.
8-5-05 Ricardo Acuna's vehicle also towed during Mercado. Here to provide outreach to residents.
8-5-05 Jill Keeney an advocate for a blind man was here to get food from Mercado and her vehicle was towed. She was crying badly as she had no money in which to get her vehicle.
8-15-06 Joanne Buck, Community Health Nurse with Multnomah County, came unannounced to
visit a Somali family as she provides many periodic home visits and her vehicle was towed from the back parking lot of the Ortiz Center.
06 Portland Police Officer Jose Gonzalez had his personal vehicle towed from the back lot as he came to the Ortiz Center on police business.
8-8-06 John Li, an MPH Intern for the State of Oregon with acute and Communicable Disease Program Public Health Prevention was here to provide a presentation at one of the women’s groups. He saw his vehicle being towed from the window and made a mad dash out the door. His colleague Teresa Rios with the Health Department invited him to come speak to this group and she felt helpless as she had invited him to park here.
2-2-07 A new volunteer dentist with Northwest Medical Teams vehicle was towed from the back parking lot. She comes to volunteer a service to low income families who are in great need of dental work. She had her purse and coat in the vehicle when it was towed.
=====================
That's the end of the flyer. I don't know how long its been going around, but there it is. In Part 2, I'll publish the entire list of tows, so you can see for yourself.
What is it that makes people parking-stupid when they drive onto Hacienda properties, but makes their vehicles invisible when they park at the strip clubs across the street?
It looks like Retreiver and Sargeants towed everybody's cars except Hacienda's staff and board of directors' cars.
I'm starting to feel a little better about things now. Over the past two years since Hacienda's tow company trespassed on my property, stole my van and broke the transmission, since Hacienda's Board Chair Bertha Ferran and her sidekick Tonya Wolfersperger stonewalled me over the damage, I thought it was personal.
But now I see that these two treat everybody that way, too.
Did I mention how Bertha Ferran told me to either call the police or wait until two days until Monday regarding Retriever's theft of my vehicle, and that about three hours of that officer's time was paid for by your tax money?
End of Part 1
Part 2 Coming Soon
City of Portland--Predatory Patrol Towing--Citizen's Rights
If you have been shaken down by a tow truck driver out patrolling, one of those snag-and-drag operations, you need to read this… because THESE ARE THE RIGHTS YOU DIDN’T KNOW YOU HAD!
If you have returned to your vehicle and found a tow truck driver in the process of snagging your vehicle, demanding cash from you on the spot, you need to read this… because THESE ARE THE RIGHTS YOU DIDN’T KNOW YOU HAD!
If your car has been towed—or almost towed—from private property in Portland without either your knowledge or permission, you need to read this, because THESE ARE THE RIGHTS YOU DIDN’T KNOW YOU HAD!
These really, really are your rights. I’m not making this up. I have enlarged and added emphasis to Citizen Right #8, because this is where they begin to steal your money :
These rights currently apply in Portland, Oregon only! And only if you know about them, which you don't.
The Oregon Legislature is about to change all that!
The following is published by the City of Portland:
CITIZENS’ RIGHTS
WHEN TOWED FROM PRIVATE PROPERTY
If your vehicle has been towed from a private parking facility, you are entitled to the following:
1. Assistance in obtaining transportation to pick up your vehicle, such as a telephone call to a taxi service or information about bus service.
2. To receive information about the applicable rates when calling for release information.
3. To wait no more than 30 minutes for an attendant to arrive to release your vehicle outside of regular business hours which are 8:00 a.m. to 6:00 p.m., Monday – Friday, excluding official City holidays.
4. To receive a clear, itemized receipt for all charges.
5. To pay for the tow by cash or a valid credit or debit card bearing the VISA logo and issued in the name of the vehicle owner or owner’s agent.
6. To receive correct change for your cash payment.
7. Assistance in retrieving ownership documents from the towed vehicle.
8. Release of your vehicle at no cost, if the hookup is not complete and the truck rolling forward when you return to your vehicle.
9. Information about how and where to file a complaint with the City of Portland.
Complaints should be directed to:
Towing Coordinator
City of Portland
Bureau of Licenses
(503)823-5146
111 SW Columbia Street, Room 600
Portland OR 97201
FAX: (503)823-9068
e-mail: mgaylord@ci.portland.or.us
=============================================
This document is for real, but the only place you can find it is posted in the towing company’s offices, and they sure won’t give you a copy.
The important thing to understand about Citizen Right #8 is this:
These patrollers have a contract with the owner or manager of the private property that places the decision-making for the tow entirely into the hands of the driver, who is working on a commission/bonus system. He only gets paid if he hooks you.
For example, the largest apartment property owner in the Cully neighborhood in NE Portland is the Hacienda Community Development Corporation (CDC).
The patrollers provide this “service” to the property owners/managers for free.
Hacienda CDC contracts with Retriever Towing to patrol its Cully apartment lots, and Sergeant’s to patrol its two Plaza de Los Cedros triplexes.
The patrol towing business model relies completely on snagging and dragging vehicles before Citizen Right # 8 forces them to give the vehicle back for free.
That’s why they have to snag it quick and drag it quick. Citizen Right #8 means an empty pocket.
It’s either your pocket or theirs, and they have your vehicle in mid-snag or maybe even in pre-snag.
Somebody is going to drive away with an empty pocket, and you are standing there wasting this driver’s time.
He will take either your cash and your vehicle, or just your cash.
The thing is, the driver sees payday with absolute certainty if he can snag your vehicle and drag it to the lot, and he avoids having to deal with you at all.
Snag and drag is the secret to success, and success means being able to get two weeks of fishing for marlin down Baja way every now and then.
Snag and drag. Snag and drag. Speed is the name of the game.
My guess is this is how Retriever broke my transmission while patrolling a Hacienda CDC property next to my house at 5:30 on a Saturday morning. Ruined my whole weekend, I’ll tell you. But I digress….
The City of Portland says the patrol towers can’t demand payment from you if they haven’t towed you. This is the essence of Citizen Right # 8.
I’m going to repeat that for clarity: “The City of Portland says they can’t demand payment from you if they haven’t towed you.”
If you are there to remove the vehicle, and they haven’t actually towed you yet, they get nothing. They get paid to tow. Not to watch you drive away. Nobody pays them for that, they have to get the money from you.
Their job is to move the vehicle and, since you are there to move it yourself—there is no need for their “service.”
And they have no right to demand cash from you.
Speed being the answer, and with Citizen Right # 8 and the Patrol Towing Business Model at odds in the balance, the drivers often jerk the vehicle around the corner a block or two to buy themselves a little extra time to attach the safety equipment.
The cleanest, least troublesome tow for the patrol driver is the one where he’s gone before you know it.
Like I said earlier, my guess is that the Need for Speed and Citizen's Right #8 collided, and that this is how Retriever broke my transmission while patrolling a Hacienda CDC property next to my house at 5:30 on a Saturday morning nearly two years ago.
But I digress….
What You Can Do About Patrol Towing
The Oregon Senate Commerce Committee is considering legislation to regulate the Private Property Impound (PPI) towing statutes.
This legislation has wide popular support, even among the towing industry itself. Most towing companies operating in Oregon provide legitimate business services, and these companies are understandably angry about being tarred with the same brush.
Now is the time to get your predatory towing complaints heard. Write, email, show up to testify.
Wait'll the reporters get ahold of those numbers....
If you have returned to your vehicle and found a tow truck driver in the process of snagging your vehicle, demanding cash from you on the spot, you need to read this… because THESE ARE THE RIGHTS YOU DIDN’T KNOW YOU HAD!
If your car has been towed—or almost towed—from private property in Portland without either your knowledge or permission, you need to read this, because THESE ARE THE RIGHTS YOU DIDN’T KNOW YOU HAD!
These really, really are your rights. I’m not making this up. I have enlarged and added emphasis to Citizen Right #8, because this is where they begin to steal your money :
These rights currently apply in Portland, Oregon only! And only if you know about them, which you don't.
The Oregon Legislature is about to change all that!
The following is published by the City of Portland:
=============================================
CITIZENS’ RIGHTS
WHEN TOWED FROM PRIVATE PROPERTY
If your vehicle has been towed from a private parking facility, you are entitled to the following:
1. Assistance in obtaining transportation to pick up your vehicle, such as a telephone call to a taxi service or information about bus service.
2. To receive information about the applicable rates when calling for release information.
3. To wait no more than 30 minutes for an attendant to arrive to release your vehicle outside of regular business hours which are 8:00 a.m. to 6:00 p.m., Monday – Friday, excluding official City holidays.
4. To receive a clear, itemized receipt for all charges.
5. To pay for the tow by cash or a valid credit or debit card bearing the VISA logo and issued in the name of the vehicle owner or owner’s agent.
6. To receive correct change for your cash payment.
7. Assistance in retrieving ownership documents from the towed vehicle.
8. Release of your vehicle at no cost, if the hookup is not complete and the truck rolling forward when you return to your vehicle.
9. Information about how and where to file a complaint with the City of Portland.
Complaints should be directed to:
Towing Coordinator
City of Portland
Bureau of Licenses
(503)823-5146
111 SW Columbia Street, Room 600
Portland OR 97201
FAX: (503)823-9068
e-mail: mgaylord@ci.portland.or.us
=============================================
This document is for real, but the only place you can find it is posted in the towing company’s offices, and they sure won’t give you a copy.
The important thing to understand about Citizen Right #8 is this:
These patrollers have a contract with the owner or manager of the private property that places the decision-making for the tow entirely into the hands of the driver, who is working on a commission/bonus system. He only gets paid if he hooks you.
For example, the largest apartment property owner in the Cully neighborhood in NE Portland is the Hacienda Community Development Corporation (CDC).
The patrollers provide this “service” to the property owners/managers for free.
Hacienda CDC contracts with Retriever Towing to patrol its Cully apartment lots, and Sergeant’s to patrol its two Plaza de Los Cedros triplexes.
The patrol towing business model relies completely on snagging and dragging vehicles before Citizen Right # 8 forces them to give the vehicle back for free.
That’s why they have to snag it quick and drag it quick. Citizen Right #8 means an empty pocket.
It’s either your pocket or theirs, and they have your vehicle in mid-snag or maybe even in pre-snag.
Somebody is going to drive away with an empty pocket, and you are standing there wasting this driver’s time.
He will take either your cash and your vehicle, or just your cash.
The thing is, the driver sees payday with absolute certainty if he can snag your vehicle and drag it to the lot, and he avoids having to deal with you at all.
Snag and drag is the secret to success, and success means being able to get two weeks of fishing for marlin down Baja way every now and then.
Snag and drag. Snag and drag. Speed is the name of the game.
My guess is this is how Retriever broke my transmission while patrolling a Hacienda CDC property next to my house at 5:30 on a Saturday morning. Ruined my whole weekend, I’ll tell you. But I digress….
The City of Portland says the patrol towers can’t demand payment from you if they haven’t towed you. This is the essence of Citizen Right # 8.
I’m going to repeat that for clarity: “The City of Portland says they can’t demand payment from you if they haven’t towed you.”
If you are there to remove the vehicle, and they haven’t actually towed you yet, they get nothing. They get paid to tow. Not to watch you drive away. Nobody pays them for that, they have to get the money from you.
Their job is to move the vehicle and, since you are there to move it yourself—there is no need for their “service.”
And they have no right to demand cash from you.
Speed being the answer, and with Citizen Right # 8 and the Patrol Towing Business Model at odds in the balance, the drivers often jerk the vehicle around the corner a block or two to buy themselves a little extra time to attach the safety equipment.
The cleanest, least troublesome tow for the patrol driver is the one where he’s gone before you know it.
Like I said earlier, my guess is that the Need for Speed and Citizen's Right #8 collided, and that this is how Retriever broke my transmission while patrolling a Hacienda CDC property next to my house at 5:30 on a Saturday morning nearly two years ago.
But I digress….
What You Can Do About Patrol Towing
The Oregon Senate Commerce Committee is considering legislation to regulate the Private Property Impound (PPI) towing statutes.
This legislation has wide popular support, even among the towing industry itself. Most towing companies operating in Oregon provide legitimate business services, and these companies are understandably angry about being tarred with the same brush.
Now is the time to get your predatory towing complaints heard. Write, email, show up to testify.
Change is coming to Oregon in the PPI patrol towing rackets, and many people in the Capitol itself are rooting for this legislation.
The critical bills to watch and support are:
SB 116
SB 388
SB 389
SB 390
SB 431
If you have a towing experience you want placed on the record, before the Committee votes on the bill, now is the time to act.
You can look up the bills at www.leg.state.or.us by bill number
Send your towing horror story to your state representative and your state senator (look up the addresses at www.leg.state.or.us
Also to the members of the Senate Commerce Committee, addresses also at www.leg.state.or.us
And to the offices of Senator Avel Gordly and Senator Ryan Deckert, who are both working on the legislation, at www.leg.state.or.us
And to the Consumer Fraud section of the Department of Justice www.doj.state.or.us
Don’t forget the newspapers and local television. They are all interested in these stories.
Did I remember to tell you? That my guess is that the Need for Speed and Citizen's Right #8 collided, and that this is how Retriever broke my transmission while patrolling a Hacienda CDC property next to my house at 5:30 on a Saturday morning nearly two years ago?
Well, in case I didn’t, my guess is that the Need for Speed and Citizen's Right #8 collided, and that this is how Retriever broke my transmission while patrolling a Hacienda CDC property next to my house at 5:30 on a Saturday morning nearly two years ago.
Did I remember to mention that Retriever’s tow drivers trespassed on my property on three separate occasions and stole the cars right out of my driveway? That they did so while patrolling Hacienda CDC's apartment lots?
Retriever claimed that Hacienda CDC’s off-site manager ordered the tows.
Hacienda CDC’s off-site manager claimed that they told Retriever expressly not to tow from my property.
Hacienda claims that they don’t know anything about towing. Hoo boy, I just got a look at the numbers, at the numbers of Retriever and Sergeant's tows off of Hacienda CDC properties per the patrol towing contract Hacienda CDC is inflicting on the NE Cully neighborhood.
The critical bills to watch and support are:
SB 116
SB 388
SB 389
SB 390
SB 431
If you have a towing experience you want placed on the record, before the Committee votes on the bill, now is the time to act.
You can look up the bills at www.leg.state.or.us by bill number
Send your towing horror story to your state representative and your state senator (look up the addresses at www.leg.state.or.us
Also to the members of the Senate Commerce Committee, addresses also at www.leg.state.or.us
And to the offices of Senator Avel Gordly and Senator Ryan Deckert, who are both working on the legislation, at www.leg.state.or.us
And to the Consumer Fraud section of the Department of Justice www.doj.state.or.us
Don’t forget the newspapers and local television. They are all interested in these stories.
Did I remember to tell you? That my guess is that the Need for Speed and Citizen's Right #8 collided, and that this is how Retriever broke my transmission while patrolling a Hacienda CDC property next to my house at 5:30 on a Saturday morning nearly two years ago?
Well, in case I didn’t, my guess is that the Need for Speed and Citizen's Right #8 collided, and that this is how Retriever broke my transmission while patrolling a Hacienda CDC property next to my house at 5:30 on a Saturday morning nearly two years ago.
Did I remember to mention that Retriever’s tow drivers trespassed on my property on three separate occasions and stole the cars right out of my driveway? That they did so while patrolling Hacienda CDC's apartment lots?
Retriever claimed that Hacienda CDC’s off-site manager ordered the tows.
Hacienda CDC’s off-site manager claimed that they told Retriever expressly not to tow from my property.
Hacienda claims that they don’t know anything about towing. Hoo boy, I just got a look at the numbers, at the numbers of Retriever and Sergeant's tows off of Hacienda CDC properties per the patrol towing contract Hacienda CDC is inflicting on the NE Cully neighborhood.
The patrollers are feasting over there in that low-income neighborhood, snagging and dragging. Thinking about how those marlin are biting down there off Baja.
Lots of immigrants over there in Cully, too. Snag and drag. Speed is the key.
Even better when the vehicle owner has never heard of Citizen Right # 8 and doesn't speak English.
Wait'll the reporters get ahold of those numbers....
My Predatory Towing Horror Story--pt 1
I have read many dozens of towing horror stories over the past couple of weeks and I’ve also heard several Oregon citizens testify at the State Capitol. Truly horrifying horror stories, as Loaded Orygun put it.
But I bet I can stack my story up with the best of them:
First two predatory tows from my property: March 19, 2005:
On Saturday morning, March 19, 2005, I woke to find that both my Dodge Caravan and a 1977 Cadillac being stored on my property were missing.
Signs that had been posted in a neighboring apartment complex just two days before read “Permit Parking Only” and “Retriever Towing.”
There are two triplexes owned by Hacienda Community Development Corporation (CDC) sited behind my house on a flag lot, with a small parking lot for 7 cars. I have an easement to drive through that lot to get to my own property.
No one from Hacienda CDC, or any of its agents, had warned me—or any of the other neighbors—about a towing policy. And I don’t need a permit to park in my driveway.
I contacted Retriever Towing. They confirmed that they had taken both cars. The person at Retriever stated that Hacienda’s apartment manager had called them to complain and they had towed the cars.
This was a flat-out lie, as there was no possibility that Hacienda CDC’s off-site managers would have come over at 5:30 in the morning to complain about where I parked my car.
The Retriever Towing person gave me two options: Take a cab to get to their lot and pay Retriever nearly $ 400 to get the cars back, or wait until Monday if I wanted to talk to a manager.
She stated that release of the Cadillac would cost me $ 177.00 and the Dodge would cost another $ 222.00. She offered no explanation for the difference in the figures.
She had no interest in the fact that Retriever had in fact stolen the cars from my property.
She said that the Cadillac was at their NE 143rd and Sandy impound lot, but she didn’t know where the Dodge was.
I attempted to contact Hacienda CDC’s off-site managers, but they neither answered their phone nor responded to the emergency page number.
I actually didn’t hear back from them until the following Monday.
So I called the Portland Police.
An officer came out, looked at my plat, which confirmed that the property that the two cars had been towed from did indeed belong to me.
He drove to Retriever’s lot and tried to negotiate the release of the cars, but no dice. They were not going to let the cars go without getting paid in full.
Please note that it is your tax money that paid for about three hours of this officer’s time, a problem created entirely by Retriever Towing and by the apartment owners and managers.
I tracked down Bertha Ferran, the Board Chair of Hacienda CDC, on the phone and explained the situation to her. She was uninterested. She told me to either wait until Monday or call the police.
The woman is a real peach. Right now, she’s wearing out her welcome at the PDC.
It took until the middle of the afternoon to get the cars back. They had towed the Dodge clear across town to NW 15th and Quimby. It was never explained why they had taken my car so far away.
I drove the van home, making one stop on the way, and noticed that it was handling oddly. I parked it in the same spot it had been towed from, right next to the Cadillac.
When I compared the two Retriever Towing invoices, I noticed that they were completely different forms, with different line items and different charges.
The invoice for the Dodge read:
$ 110.00 Tow
16.00 Miles (4 @ $4.00)
35.00 Dolly
33.00 Storage Fee @ $ 33.00 per day
3.00 Fuel
10.00 Photo Fee
15.00 Dispatch Fee
$ 222.00 Total charges
The invoice for the Cadillac read:
$ 160.00 Towing Fee
12.00 City Data Services Fee
5.00 City Service Fee
0.00 Storage Fee @ $ 20.00 per day
$ 177.00 Total charges
No explanation was provided for the differences in charges between two vehicles towed from the same location at the same time by the same company, nor for fees that appear on one invoice but not on the other, or why even the daily storage fees were different.
I will tell the story of the invoices later, in Part Two. If you’ve ever been towed, you’ll be madder than hell.
My Dodge Caravan was probably the most reliable vehicle I’ve ever owned. I drove the office carpool in my van through the 2003 legislative session and was doing the same in 2005, until this towing incident occurred. With the Dodge transmission acting funny, we switched to Denyse Peterson’s car for the daily commute to Salem.
Later in the week, I took the van to AAMCO and paid $ 50 for a transmission check, which revealed that the transmission would have to be replaced and that the cost would be $ 1,200 to $ 2,000.
The transmission worked just fine before it was towed out of my driveway.
All of the parties to the patrol towing contract, Retriever, Hacienda, and Hacienda’s apartment management refused to take responsibility for either the towing or the damage, and they continue to do so to this day.
Retriever blamed the managers. The managers blamed Retriever. Hacienda’s staff said they didn’t know anything about the patrol contract, which was patently absurd.
Retriever, after all, was contracted to patrol all of Hacienda’s apartment properties, including the lots where their offices were located and where their Board of Directors met.
Third Predatory Tow from my property: March 21, 2005. As I was arriving for work in Salem two days later, I learned that Retriever Towing had trespassed on my property again, right after I left my house, and towed the Cadillac away once more.
The Cadillac invoice for March 19 stated:
$ 160.00 Towing Fee
12.00 City Data Services Fee
5.00 City Service Fee
0.00 Storage Fee @ $ 20.00 per day
$ 177.00 Total charges
The Cadillac didn’t belong to me, and with my transmission broken I had to rent a car.
Fourth Predatory Tow:
Believe it! Retriever Towing took my rental, too. And that’s not the end of it, either.
They went after the tenants of the triplexes like weasels on mice. You would never think that you could fit so many tow truck into a lot that small at the same time, or why you would need to….
Read about it and more in: My Predatory Towing Horror Story—pt 2, coming to Blogoliticalsean soon.
But I bet I can stack my story up with the best of them:
First two predatory tows from my property: March 19, 2005:
On Saturday morning, March 19, 2005, I woke to find that both my Dodge Caravan and a 1977 Cadillac being stored on my property were missing.
Signs that had been posted in a neighboring apartment complex just two days before read “Permit Parking Only” and “Retriever Towing.”
There are two triplexes owned by Hacienda Community Development Corporation (CDC) sited behind my house on a flag lot, with a small parking lot for 7 cars. I have an easement to drive through that lot to get to my own property.
No one from Hacienda CDC, or any of its agents, had warned me—or any of the other neighbors—about a towing policy. And I don’t need a permit to park in my driveway.
I contacted Retriever Towing. They confirmed that they had taken both cars. The person at Retriever stated that Hacienda’s apartment manager had called them to complain and they had towed the cars.
This was a flat-out lie, as there was no possibility that Hacienda CDC’s off-site managers would have come over at 5:30 in the morning to complain about where I parked my car.
The Retriever Towing person gave me two options: Take a cab to get to their lot and pay Retriever nearly $ 400 to get the cars back, or wait until Monday if I wanted to talk to a manager.
She stated that release of the Cadillac would cost me $ 177.00 and the Dodge would cost another $ 222.00. She offered no explanation for the difference in the figures.
She had no interest in the fact that Retriever had in fact stolen the cars from my property.
She said that the Cadillac was at their NE 143rd and Sandy impound lot, but she didn’t know where the Dodge was.
I attempted to contact Hacienda CDC’s off-site managers, but they neither answered their phone nor responded to the emergency page number.
I actually didn’t hear back from them until the following Monday.
So I called the Portland Police.
An officer came out, looked at my plat, which confirmed that the property that the two cars had been towed from did indeed belong to me.
He drove to Retriever’s lot and tried to negotiate the release of the cars, but no dice. They were not going to let the cars go without getting paid in full.
Please note that it is your tax money that paid for about three hours of this officer’s time, a problem created entirely by Retriever Towing and by the apartment owners and managers.
I tracked down Bertha Ferran, the Board Chair of Hacienda CDC, on the phone and explained the situation to her. She was uninterested. She told me to either wait until Monday or call the police.
The woman is a real peach. Right now, she’s wearing out her welcome at the PDC.
It took until the middle of the afternoon to get the cars back. They had towed the Dodge clear across town to NW 15th and Quimby. It was never explained why they had taken my car so far away.
I drove the van home, making one stop on the way, and noticed that it was handling oddly. I parked it in the same spot it had been towed from, right next to the Cadillac.
When I compared the two Retriever Towing invoices, I noticed that they were completely different forms, with different line items and different charges.
The invoice for the Dodge read:
$ 110.00 Tow
16.00 Miles (4 @ $4.00)
35.00 Dolly
33.00 Storage Fee @ $ 33.00 per day
3.00 Fuel
10.00 Photo Fee
15.00 Dispatch Fee
$ 222.00 Total charges
The invoice for the Cadillac read:
$ 160.00 Towing Fee
12.00 City Data Services Fee
5.00 City Service Fee
0.00 Storage Fee @ $ 20.00 per day
$ 177.00 Total charges
No explanation was provided for the differences in charges between two vehicles towed from the same location at the same time by the same company, nor for fees that appear on one invoice but not on the other, or why even the daily storage fees were different.
I will tell the story of the invoices later, in Part Two. If you’ve ever been towed, you’ll be madder than hell.
My Dodge Caravan was probably the most reliable vehicle I’ve ever owned. I drove the office carpool in my van through the 2003 legislative session and was doing the same in 2005, until this towing incident occurred. With the Dodge transmission acting funny, we switched to Denyse Peterson’s car for the daily commute to Salem.
Later in the week, I took the van to AAMCO and paid $ 50 for a transmission check, which revealed that the transmission would have to be replaced and that the cost would be $ 1,200 to $ 2,000.
The transmission worked just fine before it was towed out of my driveway.
All of the parties to the patrol towing contract, Retriever, Hacienda, and Hacienda’s apartment management refused to take responsibility for either the towing or the damage, and they continue to do so to this day.
Retriever blamed the managers. The managers blamed Retriever. Hacienda’s staff said they didn’t know anything about the patrol contract, which was patently absurd.
Retriever, after all, was contracted to patrol all of Hacienda’s apartment properties, including the lots where their offices were located and where their Board of Directors met.
Third Predatory Tow from my property: March 21, 2005. As I was arriving for work in Salem two days later, I learned that Retriever Towing had trespassed on my property again, right after I left my house, and towed the Cadillac away once more.
The Cadillac invoice for March 19 stated:
$ 160.00 Towing Fee
12.00 City Data Services Fee
5.00 City Service Fee
0.00 Storage Fee @ $ 20.00 per day
$ 177.00 Total charges
The Cadillac didn’t belong to me, and with my transmission broken I had to rent a car.
Fourth Predatory Tow:
Believe it! Retriever Towing took my rental, too. And that’s not the end of it, either.
They went after the tenants of the triplexes like weasels on mice. You would never think that you could fit so many tow truck into a lot that small at the same time, or why you would need to….
Read about it and more in: My Predatory Towing Horror Story—pt 2, coming to Blogoliticalsean soon.
Oregon Senate Committee to hear predatory towing bills (and the news gets even better than that!)
Towing horror stories have been pouring into Senator Avel Gordly’s office since the Steve Duin story broke in the Oregonian on January 22, stories from the Portland Metro, Albany, Woodburn, Corvallis, Salem….
The horror stories will be published to Senator Gordly's website at www.leg.state.or.us/gordly on Monday.
The public hearing is set before the Senate Commerce Committee on Wednesday, January 31, at 3:00 p.m.
People are coming from all over the state to tell their predatory towing horror stories to the Committee, chaired by Senator Floyd Prozanski. Senator Gordly also serves on the Commerce Committee.
The extra good news is that the Department of Justice is looking at each of those towing horror stories and opening new case files on the incidents.
If you have a towing horror story of your own, NOW is the time to send it in.
The towing industry is seeing the handwriting on the wall, and in workgroup meetings has conceded that regulation is needed, that these predators have gone way, waaaaayyyy too far.
Change is gonna come.
Right now, the workgroup is sorting through the issues and working through amendments to SB 116.
I participate in that workgroup, representing Senator Gordly.
There are currently five legislative vehicles in play addressing predatory towing, and all are being addressed by the workgroup.
Eva Novick, the DOJ’s policy expert, is leading the workgroup, which held its first meeting on January 25.
SB 116 is the Department of Justice’s bill, which had its first hearing before Senate Commerce on January 22.
SB 388, SB 389, SB 390 and SB 431 are Senator Gordly’s bills.
SB 388, SB 389 and SB 390 are up before the Senate Commerce Committee on January 31.
SB 388 requires towers to provide printed rate sheets to vehicle owners who arrive to find a tower in some degree of lawful possession of their vehicle (or so they claim!).
SB 389 requires landlords contracting with tow companies to provide tenants with printed information detailing the actual potential costs of being towed from the property.
SB 390 requires that a landlord provide 24 hours notice to a tenant before having the tenant’s car towed.
SB 431 is an outright ban on patrol towing. This legislation will require property owners or their agent to be present and sign the towing invoice when ordering a vehicle towed without the vehicle owner’s knowledge or permission.
SB 431 will take the decision-making on these tows away from a driver working on commission, which is the root cause of most of these predatory practices.
Tow truck drivers are paid on commission, and many towing companies offer no health or other benefits. They need to fix that situation, too.
The towing industry has already caved in to the provisions of SB 388, which are also in SB 116.
The January 31 hearing will focus on SB 388, SB 389 and SB 390. SB 116 and SB 431 will be heard in the coming weeks.
The public is encouraged to send their horror stories in, and to COME TO THE CAPITOL and tell your story directly to the Commerce Committee.
ACTION PLAN: Send your stories to (1) the Department of Justice, attn Jan Margosian; (2) the Senate Commerce Committee; (3) Senate Commerce Chair Floyd Prozanski; (4) Senator Avel Gordly; (5) your respective Senator and Representative.
The addresses are available online at www.leg.state.or.us
While you are at it, send in your horror stories related to the auto finance racket, according to the same Action Plan.
Change is gonna come over there, too.
The horror stories will be published to Senator Gordly's website at www.leg.state.or.us/gordly on Monday.
The public hearing is set before the Senate Commerce Committee on Wednesday, January 31, at 3:00 p.m.
People are coming from all over the state to tell their predatory towing horror stories to the Committee, chaired by Senator Floyd Prozanski. Senator Gordly also serves on the Commerce Committee.
The extra good news is that the Department of Justice is looking at each of those towing horror stories and opening new case files on the incidents.
If you have a towing horror story of your own, NOW is the time to send it in.
The towing industry is seeing the handwriting on the wall, and in workgroup meetings has conceded that regulation is needed, that these predators have gone way, waaaaayyyy too far.
Change is gonna come.
Right now, the workgroup is sorting through the issues and working through amendments to SB 116.
I participate in that workgroup, representing Senator Gordly.
There are currently five legislative vehicles in play addressing predatory towing, and all are being addressed by the workgroup.
Eva Novick, the DOJ’s policy expert, is leading the workgroup, which held its first meeting on January 25.
SB 116 is the Department of Justice’s bill, which had its first hearing before Senate Commerce on January 22.
SB 388, SB 389, SB 390 and SB 431 are Senator Gordly’s bills.
SB 388, SB 389 and SB 390 are up before the Senate Commerce Committee on January 31.
SB 388 requires towers to provide printed rate sheets to vehicle owners who arrive to find a tower in some degree of lawful possession of their vehicle (or so they claim!).
SB 389 requires landlords contracting with tow companies to provide tenants with printed information detailing the actual potential costs of being towed from the property.
SB 390 requires that a landlord provide 24 hours notice to a tenant before having the tenant’s car towed.
SB 431 is an outright ban on patrol towing. This legislation will require property owners or their agent to be present and sign the towing invoice when ordering a vehicle towed without the vehicle owner’s knowledge or permission.
SB 431 will take the decision-making on these tows away from a driver working on commission, which is the root cause of most of these predatory practices.
Tow truck drivers are paid on commission, and many towing companies offer no health or other benefits. They need to fix that situation, too.
The towing industry has already caved in to the provisions of SB 388, which are also in SB 116.
The January 31 hearing will focus on SB 388, SB 389 and SB 390. SB 116 and SB 431 will be heard in the coming weeks.
The public is encouraged to send their horror stories in, and to COME TO THE CAPITOL and tell your story directly to the Commerce Committee.
ACTION PLAN: Send your stories to (1) the Department of Justice, attn Jan Margosian; (2) the Senate Commerce Committee; (3) Senate Commerce Chair Floyd Prozanski; (4) Senator Avel Gordly; (5) your respective Senator and Representative.
The addresses are available online at www.leg.state.or.us
While you are at it, send in your horror stories related to the auto finance racket, according to the same Action Plan.
Change is gonna come over there, too.
End Predatory Patrol Towing in Oregon
The U.S. Court of Appeals determined that patrol towing endangers the safety of the general public, apartment owners and managers and the tow drivers themselves, and upheld California’s ban on patrol towing.
When patrol towing, tow truck drivers are not called by the property owners and do not get authorization to take specific vehicles. Instead, usually in the middle of the night, tow truck operators cruise through parking lots and take any vehicle that they feel they can construe as “harvestable.”
Many states, including California, Florida, New York and Washington, have already enacted legislation to ban the practice.
In those states, tow truck operators must receive authorization to take a specific vehicle -- a signed form -- from the property owner or agent at the time and place of impound. Towing companies may not act as agents of the owner.
In 1994, in the course of deregulating the trucking industry, Congress passed laws preventing states and municipalities from enacting laws affecting the towing industry unless the legislation was safety-related.
While many states subsequently enacted legislation to curb predatory patrol towing as a safety issue, Oregon has lagged behind, and some of the towing operators in Oregon have exploited the opportunity at the expense of the general public.
The U.S. Court of Appeals held that: “…[The] regulation [that] prohibits the removal and towing of a vehicle from private property without the expressed instruction and written authorization from the property owner…[is]…safety-related because ‘the ordinance protects both the vehicle owner and the public from towing mistakes, which may lead to dangerous confrontations, to the owner and his or her family being stranded at a dangerous time and location, to false vehicle theft reports, which waste law enforcement’s limited resources, to unnecessary hazardous tows and to similarly unsafe circumstances. The ordinance also protects against theft of vehicles from private property.’ The California legislature agrees. We now agree as well.” --(United States Court of Appeals for the Ninth Circuit, May, 2005, West Coast Towing vs City of San Diego)
The good news for Oregonians and for visitors to our state is that bills are being drafted for introduction in the 2007 Legislature that will end patrol towing in Oregon.
Be sure to let your elected officials know that you support this legislation. More on this later.
When patrol towing, tow truck drivers are not called by the property owners and do not get authorization to take specific vehicles. Instead, usually in the middle of the night, tow truck operators cruise through parking lots and take any vehicle that they feel they can construe as “harvestable.”
Many states, including California, Florida, New York and Washington, have already enacted legislation to ban the practice.
In those states, tow truck operators must receive authorization to take a specific vehicle -- a signed form -- from the property owner or agent at the time and place of impound. Towing companies may not act as agents of the owner.
In 1994, in the course of deregulating the trucking industry, Congress passed laws preventing states and municipalities from enacting laws affecting the towing industry unless the legislation was safety-related.
While many states subsequently enacted legislation to curb predatory patrol towing as a safety issue, Oregon has lagged behind, and some of the towing operators in Oregon have exploited the opportunity at the expense of the general public.
The U.S. Court of Appeals held that: “…[The] regulation [that] prohibits the removal and towing of a vehicle from private property without the expressed instruction and written authorization from the property owner…[is]…safety-related because ‘the ordinance protects both the vehicle owner and the public from towing mistakes, which may lead to dangerous confrontations, to the owner and his or her family being stranded at a dangerous time and location, to false vehicle theft reports, which waste law enforcement’s limited resources, to unnecessary hazardous tows and to similarly unsafe circumstances. The ordinance also protects against theft of vehicles from private property.’ The California legislature agrees. We now agree as well.” --(United States Court of Appeals for the Ninth Circuit, May, 2005, West Coast Towing vs City of San Diego)
The good news for Oregonians and for visitors to our state is that bills are being drafted for introduction in the 2007 Legislature that will end patrol towing in Oregon.
Be sure to let your elected officials know that you support this legislation. More on this later.
I'm not kidding about the Predatory Towing
Steve Duin's column in the Sunday Oregonian titled "Local towing hostilities are escalating" describes how another of Retreiver Towing's vehicle harvesting operations leads to a mother of eight getting her arm broken for her trouble.
Here's the link:
http://www.oregonlive.com/news/oregonian/steve_duin/index.ssf?/base/news/1163832954170180.xml&coll=7
Here's the link:
http://www.oregonlive.com/news/oregonian/steve_duin/index.ssf?/base/news/1163832954170180.xml&coll=7
Are you a victim of predatory patrol towing?
In Portland, you may be a victim of predatory towing and not even know it, not until now. Read further.
Tow trucks operating in Portland carry two sets of invoices in their trucks, one set for the tows they make that are subject to City of Portland regulations, and another set for those that are—heh heh—immune from the regulations.
They know which set to use on you, and you don’t. You don’t even know about the second set, and that is the way they like it.
Which invoice they use on you depends—believe it or not—on the number of parking slots in the lot.
If the parking lot holds ten or more parking spaces, then they are supposed to issue you an invoice with charges regulated by the City of Portland. The City puts a cap on what they can charge you for, and on how much that charge can be.
However, if the lot you are parked in holds fewer than ten spaces, you are screwed. That’s when they can hit you with the unregulated charges. And, understand that ten is a completely arbitrary number.
Under the unregulated scheme, they can charge you for mileage even though you have no control over where they take your vehicle. Regulated tows cannot charge you for mileage.
Unregulated, they can also charge you for the fuel that they say they burned towing your vehicle. They are free to decide how much that fuel was worth. That charge is not permitted on City-regulated invoices.
Unregulated, they can charge you for the use of the dollies or other equipment that they say were used in towing your vehicle. This practice is forbidden by City regulations.
Unregulated, they charge you ten bucks for the digital photograph they took of your vehicle. That is ten dollars of pure profit, and the practice is not allowed on city-regulated tows.
Unregulated, they charge you about 60% more per day in storage fees. Retriever Towing, for instance, was charging daily storage of $ 20.00 on the regulated invoice and on the same day charging $ 33.00 for unregulated.
The difference? The size of the parking lot, whether it holds greater or fewer than ten vehicles.
The fact that the tow truck drivers are unpaid unless they hook somebody encourages them to be more aggressive than they need to be, from the public point of view.
The tow truck companies used to pay their drivers some sort of guarantee or minimum wage, but the owners decided that their drivers weren’t aggressive enough in their vehicle harvesting operations and now they pay them nothing.
The drivers are paid on a commission basis.
Are you starting to sense that this issue applies to you? Then join in and end the practice of predatory towing. Here’s how to start:
The City of Portland contracts for towing services with private companies. The Portland Police Bureau, for instance, orders thousands of vehicles towed each year, and that contract is worth millions of public dollars.
Due to loopholes in existing State and Federal law, the tow companies are immune from regulation for properties with fewer than ten parking slots.
The tow companies cannot be forced to change these predatory practices without changes in law, but the City of Portland could require all contractors performing business with the City to conform 100% of their towing activities conducted within the City of Portland according to the regulations already established by the City.
This contracting requirement should take effect at the earliest practical date, as early as tomorrow would be fine.
You can help make this happen by contacting Portland’s Mayor, City Council and Chief of Police, and requesting that this change occur.
Also, contact your State legislators, US Senators Wyden and Smith, and Oregon’s congressional delegation. It is time to close the loopholes at both Federal and State level.
No public entity should do business with companies that take public money with one hand and unfairly treat members of the public with the other.
This is a call to action.
Sean Cruz
More on this later
Tow trucks operating in Portland carry two sets of invoices in their trucks, one set for the tows they make that are subject to City of Portland regulations, and another set for those that are—heh heh—immune from the regulations.
They know which set to use on you, and you don’t. You don’t even know about the second set, and that is the way they like it.
Which invoice they use on you depends—believe it or not—on the number of parking slots in the lot.
If the parking lot holds ten or more parking spaces, then they are supposed to issue you an invoice with charges regulated by the City of Portland. The City puts a cap on what they can charge you for, and on how much that charge can be.
However, if the lot you are parked in holds fewer than ten spaces, you are screwed. That’s when they can hit you with the unregulated charges. And, understand that ten is a completely arbitrary number.
Under the unregulated scheme, they can charge you for mileage even though you have no control over where they take your vehicle. Regulated tows cannot charge you for mileage.
Unregulated, they can also charge you for the fuel that they say they burned towing your vehicle. They are free to decide how much that fuel was worth. That charge is not permitted on City-regulated invoices.
Unregulated, they can charge you for the use of the dollies or other equipment that they say were used in towing your vehicle. This practice is forbidden by City regulations.
Unregulated, they charge you ten bucks for the digital photograph they took of your vehicle. That is ten dollars of pure profit, and the practice is not allowed on city-regulated tows.
Unregulated, they charge you about 60% more per day in storage fees. Retriever Towing, for instance, was charging daily storage of $ 20.00 on the regulated invoice and on the same day charging $ 33.00 for unregulated.
The difference? The size of the parking lot, whether it holds greater or fewer than ten vehicles.
The fact that the tow truck drivers are unpaid unless they hook somebody encourages them to be more aggressive than they need to be, from the public point of view.
The tow truck companies used to pay their drivers some sort of guarantee or minimum wage, but the owners decided that their drivers weren’t aggressive enough in their vehicle harvesting operations and now they pay them nothing.
The drivers are paid on a commission basis.
Are you starting to sense that this issue applies to you? Then join in and end the practice of predatory towing. Here’s how to start:
The City of Portland contracts for towing services with private companies. The Portland Police Bureau, for instance, orders thousands of vehicles towed each year, and that contract is worth millions of public dollars.
Due to loopholes in existing State and Federal law, the tow companies are immune from regulation for properties with fewer than ten parking slots.
The tow companies cannot be forced to change these predatory practices without changes in law, but the City of Portland could require all contractors performing business with the City to conform 100% of their towing activities conducted within the City of Portland according to the regulations already established by the City.
This contracting requirement should take effect at the earliest practical date, as early as tomorrow would be fine.
You can help make this happen by contacting Portland’s Mayor, City Council and Chief of Police, and requesting that this change occur.
Also, contact your State legislators, US Senators Wyden and Smith, and Oregon’s congressional delegation. It is time to close the loopholes at both Federal and State level.
No public entity should do business with companies that take public money with one hand and unfairly treat members of the public with the other.
This is a call to action.
Sean Cruz
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