Wednesday, December 10, 2008

Retriever tow truck set on fire, domestic violence victim stiffed, insulted by Gary Coe

Portland, Oregon--

A Retriever Towing driver re-victimized an injured woman in an emergency situation, as reported in the Oregonian here:
http://www.oregonlive.com/news/index.ssf/2008/12/wilsonville_assault_victim_mad.html

KATU-TV television news coverage of the incident showed Retriever's owner, Gary Coe, alleging that the victim "smelled of alcohol and had no business driving a car", according to the report.

The link to the story is here: http://www.katu.com/news/35896334.html

Coe was not present at the scene and had no basis to make such a judgement, which was NOT echoed by the police officers who actually were there.

Such is the character of the man in charge of Oregon's largest predatory towing empire....

The Oregonian's Maxine Bernstein’s recently described how another Retriever patrol towing incident escalated rapidly to include an angry crowd, an attempt to set fire to the tow truck, and the vehicle owner under arrest:

http://www.oregonlive.com/news/index.ssf/2008/09/woman_accused_of_torching_a_to.html

KATU also reported on a case where a driver for Sergeant's tow-jacked the car of a woman in labor, here: http://www.katu.com/news/local/33599024.html

These incidents underscore the point that patrol towing is hazardous to the health of the general public, the legal foundation for California’s ban on the practice.

Oregon is the only state on the west coast that allows patrol towing.

The 2007 Oregon Legislature, under the leadership of Senator Avel Gordly, imposed regulations on patrol towing that have yet to be fully implemented, particularly by local governments.

The towing bills passed that year were Senate Bill 116 and Senate Bill 431.

I led the SB 431 workgroup, which focused on private property impounds, to deal with situations such as these, and participated in the SB 116 workgroup, which addressed the broad scope of towing in the state of Oregon.

Prior to the passage of these bills, towing practices in Oregon were largely unregulated, with state and local jurisdictions having little explicit authority to put a dent in abusive and predatory towing.

SB 116 laid out the public policy goal: “(a) Statutes that assist members of the public in avoiding involuntary loss of use of motor vehicles and in expediting recovery of motor vehicles and the personal property in the motor vehicles promote the safety and welfare of members of the public.”

SB 116 establishes the authority of the Oregon Attorney General to receive complaints and to adopt and implement rules to promote the safety and welfare of members of the public. This legislation classifies many abusive towing practices under Oregon's Unfair Trade Practices statutes, which greatly increases the State's power to put the hammer down....

SB 116 also establishes the authority of local governments to regulate patrol towing within their respective jurisdictions, but none seem to have taken any action since the legislation was enacted.

SB 431 addresses private property impounds or patrol towing, the cause of the vast majority of towing complaints.

The legislation also gave state and local governments the authority to regulate the prices towers may charge for heisting your vehicle, but there has been little, if any, action taken.

This is where a conflict of interest exists within municipal governments: as much as they may dislike the practice, they need the revenue generated by patrol towing operations to fund city and county services.

Placing a cap on the amount of ransom a tower can charge the victim for release of the victim’s vehicle is an obvious next step, but no elected official has stepped up to take that one on: the pushback will come not only from the towing companies, the heaviest political pressure will come from the commercial interests that authorize the patrol towing practices on their properties.

The property owners pay nothing for the patrol towing “services”, and they want to keep it that way.

The tow company owners pay their drivers on bonus or commission schedules, which explains the drivers’ motivation for aggressive behavior and need for speed.

Some of these drivers carry weapons.

As the patrol towers’ costs increase, they will increase their ransom demands at points of contact with the public.

In both cases, the driver verbally demanded approximately $150-180 in cash for release of the vehicle.

How likely is the average apartment dweller to have that much cash on hand without prior notice?

Some are more likely to have a handgun, a rifle or a shotgun at home than a wallet full of cash.

A section of Senate Bill 116 explicitly requires tow truck drivers to provide their prospective victims with a printed rate sheet so that there is no confusion about the amount of ransom demanded. Failure to do so is an unfair trade practice under the new law, and it is highly important that the public contacts Oregon's Attorney General whenever these incidents occur.

Believe me, there are lawyers in the AG's office who really want to take the predators on a perp walk.

Other states and the 9th U.S. Court of Appeals have recognized the broad range of hazards to the general public and to the drivers themselves that patrol towing creates. Oregon has yet to step up and resolve the main issues.

The towers’ fee demands are often confiscatory in effect. Loss of vehicle is a penalty far beyond what is just for the “offense” that may or may not have been committed by the vehicle owner.

The patrol towers are hired to do one thing: remove a vehicle from the property.

If you are present at the scene, then you can remove the vehicle yourself. No need for a tow truck.

But that leaves the driver with an investment of time and emotion, and no money forthcoming from his employer, so he must get what he can from you, the vehicle owner.

California’s ban on predatory patrol towing is simple and straightforward, requiring the property owner to be present at the time of the tow and to sign the authorization form.

Commercial property interests and the patrol towers, led by the owners of Retreiver and Sergeant’s Towing, were able to prevent the inclusion of this language in the 2007 legislation, over Senator Gordly’s objections.

This is the most important towing reform legislative work yet to be completed, but I am unaware of any legislative office that is working on the issue (Senator Gordly is retiring prior to the 2009 session).

Here are some important links regarding patrol towing:

Link to description of key towing bills (“Towing reform bills moving”):

http://www.leg.state.or.us/gordly/newsletter_042007.htm

Link to Senate Bill 116 (2007):

http://www.leg.state.or.us/07reg/measpdf/sb0100.dir/sb0116.en.pdf

Link to Senate Bill 431 (2007):

http://www.leg.state.or.us/07reg/measpdf/sb0400.dir/sb0431.en.pdf


Link to Blogolitical Sean:

http://www.blogoliticalsean.blogspot.com/

12 comments:

napd said...

TO ANYONE OUT THERE WHO MAY WANT TO HELP/GET INVOLVED,

I'M WORKING ON A FORMAL LETTER TO THE GOVERNOR, WITH CC TO THE MAYOR, ATTORNEY GENERAL, CITY AND STATE POLICE DEPT REGARDING RETRIEVER TOWING AND I NEED AS MANY SIGNATURES AS POSSIBLE. I'M ALSO IN THE PROCESS OF ORGANIZING A PEACEFUL MARCH EARLY IN JANUARY. THE PLAN IS TO START FROM THEIR SITE (UNDER I-405) AND MARCH TO CITY HALL. I WILL PROVIDE MORE INFORMATION BY END OF NEXT WEEK WITH ADDITIONAL INFO AS SOON AS THE LETTER IS READY AND PLANS ARE BETTER DEFINED. WE NEED TO CREATE AWARENESS NOT ONLY ABOUT THE OBVIOUS PUBLIC HEALTH AND SAFETY ISSUE THAT THIS REPRESENTS BUT ALSO THE ECONOMIC IMPACT ON UNAWARE BUSINESSES UNDER CONTRACT WITH THEM AND HOW THIS SCARE CUSTOMERS AWAY FROM THEIR PREMISES. DOES ANYONE KNOWS ABOUT OTHER PROPERTY MANAGERS CANCELING THEIR CONTRACTS WITH THEM, OR BUSINESS OWNERS WITH SIMILAR CONCERNS OR DISSATISFIED WITH THEIR SERVICE? IT IS CLEAR NOW HOW UNREGULATED INDUSTRIES AND SPECIAL INTERESTS CAN DRIVE AN ENTIRE ECONOMY DOWN. WE URGE THE GOVERNMENT TO TAKE ACTION.

OUR FAMILY CAR WAS TOWED WITH OUR NEPHEW'S ASTHMA MEDICATION AND CAR SEATS IN IT. OUR FAMILY WAS STRANDED IN THE RAINY WEATHER FOR AN HOUR AND MR. COE HIMSELF DENIED ACCESS TO THE CAR BEFORE PAYMENT WAS MADE WHICH I UNDERSTAND IS REQUIRED BY LAW. THEY PUT US IN THEIR KNOWN "TIME-OUT" AND MADE US WAIT EVEN LONGER (THEY USED TO CHARGE CUSTOMERS FOR THIS). THE POLICE WAS CALLED AND UPON ARRIVAL THEY ACKNOWLEDGED KNOWING ABOUT RETRIEVER TOWING OUT OF CONTROL PREDATORY TOWING PRACTICES BUT SAID THEY COULDN'T DO MUCH ABOUT IT. WE STILL HAD TO PAY FIRST DESPITE OUR PLEA REGARDING THE URGENCY OF THE MEDICATION AND CAR SEATS.

IF RETRIEVER TOWING CAN TOW A POLICE CAR IN GRESHAM RESPONDING TO A 911 CALL, IGNORE A REQUEST FROM A POLICE OFFICER IN WILSONVILLE RESPONDING TO A CALL BY A DOMESTIC VIOLENCE VICTIM, DISREGARD COMMON SENSE, PUBLIC SAFETY AND MANY MORE INSTANCES THAT CAN BE FOUND WITH A SIMPLE GOOGLE SEARCH (EVEN IN THE NATIONAL NEWS), AND ARE FREQUENTLY IN THE LOCAL NEWS, IT IS TIME TO DO SOMETHING MORE THAN JUST POSTING OUTRAGE ON A WEBSITE OR WAITING FOR THE GOVERNMENT TO GET INVOLVED.

A FEW WEEKS AGO, THE OREGONIAN REPORTED ON A WOMAN AND AN ANGRY MOB WHO SET A RETRIEVER TRUCK ON FIRE AND WHO WAS ARRESTED ON A 22OK BOND. THAT'S JUST ANOTHER EXAMPLE THAT PUBLIC OUTRAGE WITH THIS CONFRONTATIONAL TOW COMPANY IS LEADING TO MORE AND MORE VIOLENCE. HOPEFULLY THE GOVERNMENT WILL GET INVOLVED SOON.

I'LL PROVIDE MORE INFORMATION SOON.

NAPD

Johnny Northside said...

Towing Utopia Dot Com stands ready to publicize this matter. Contact me at hoffx106@umn.edu. If you have photos, please send the photos.

Johnny T. Utopia said...

To Sean: Sean, I love your blog and the way you put me on your blog roll. Somebody showed me how to make "live links" and I'm going to show you, because right now you're just copying and pasting URLs and there's another step to make the info more useful by creating live links.

OK, let's say you want to create a link to the website for Retriever Towing. After you write the words "Retriever Towing" in your text, get the URL by going to the site and copying it.

(Clearly, you're already taking that step, because you're not typing out those URLs, but copying and pasting them)

Highlight the text you want to become a link. Then hit Control Shift A. A window will pop up which allows you to insert the URL. The window will already have "http://" in it, so make sure you only have that in your URL once, not twice.

After you do that, the text you highlighted will be a "live link" to the website in question.

These instructions won't work on a Mac, however. If you have a Mac, all hope is lost.

Johnny T. Utopia said...

Linked to you, here.

http://towingutopia.blogspot.com/2008/12/oregon-continues-to-be-predatory-towing.html

Johnny T. Utopia said...

Linked to you again, here:

http://towingutopia.blogspot.com/2008/12/from-spontaneous-uprising-to-planned.html

Unknown said...

I just got reamed by them too. I am willing to fight or do anything to help myself and others recoup our losses and go after Retriever towing. Please let me know of any class action law suit or law suit period that I can jump on, or any action that is being taken against them.

My car was towed when I ran in to a friends apartment to deliver something. The sign was obscured by two cars, a guard shack, construction cones, and two concrete poles. I have pictures and video. They charged me $252 and threatened to charge $40 the next day, every day until I paid up.

Please let me know if there is anything I can do.

eric.e.jen@gmail.com

Linda said...

How can companies get away with this. The man I talked to was the most arrogant condesending person I have dealt with in a long time. I am sure my daughter is out the money she had to pay to get her pick up but I really want to try to help her. Any suggestions?

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